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Stay.: Traveller Reviews

4.0 of 5
157 West 47 Street, (between 6th & 7th Avenues), New York City, NY 10036
Hotel amenities
Ranked #240 of 432 hotels in New York City
3.5 of 5 stars 618 Reviews
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Reviews from our community

What travellers say about this hotel
  • Times Square(36)
  • Stay hotel(15)
  • Very small(14)
  • Credit card(9)
  • Very nice(9)
  • Room service(8)
  • Double beds(8)
  • Rooms are small(6)
  • Air conditioner(5)
  • Front desk staff(5)
Traveller rating
    158
    248
    121
    47
    43
Only show reviews for Family (46) | Couples (251) | Business (79)
Date Rating
btenn12
Ohio
1 review
“Great location, get above floor 2 if you want sleep”
3 of 5 stars Reviewed 15 December 2009

As others have stated, the rooms are extremely small, as is the elevator, and hallways. But, the hotel is decorated very nicely and kept clean. The location is ideal for Times Square and Rockefeller walking. Not a bad value, just be sure to get a room on the alley side if possible and higher than the 2nd floor if you value sleep.

Warning if you book through Priceline... I assume we got the Priceline suite: Second Floor, on 47th Street, right above the hotel Club Aspen which seemed to be thumping music until 4am. Additionally, the smokers congregate just below this room which makes the room smell like an ashtray between 1-4am. There were some pipes rattling very loudly in the walls on our second night which kept us up throughout the night. I called the front desk a handful of times between 3 and 4am with the intent to pay up for another room but got no answer... only wish I done it upon check-in.

  • Stayed December 2009, travelled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Ask btenn12 about Stay.
Christopher Mallon, General Manager at Stay., responded to this review
2 February 2010
Dear btenn12, Thank you for sharing your experience. It is through feedback like yours that we are able to improve the high standards of our hotel. I would like to invite you back to STAY. I look forward to speaking with you in the future. Best wishes, Christopher Mallon
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Neil_Boston
Charlotte, North Carolina
Senior Reviewer
10 reviews
11 helpful votes
“Great location and price, very small rooms”
4 of 5 stars Reviewed 12 December 2009

The location and price are hard to beat, if you want to be close to Times Square. The rooms are very small, and even though I only had one carry-on bag, I had a hard time finding space for it. The bathrooms are also tiny. However, everything was clean and modern. The subway is also very close to this hotel, making it very easy for me to get to Chelsea and downtown.

I did the breakfast buffet my last morning, which I would NOT recommend. It's $25 for eggs and sausage and some fruit. You can walk outside and go around the corner to a great healthy sandwich shop for a fraction of the cost. Also, in spite of being in Times Square, I didn't find it noisy in the room at all. The lobby is a different story, it's like a big party, which I thought was pretty cool. The decor is also very nice.

  • Stayed December 2009, travelled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Christopher Mallon, General Manager at Stay., responded to this review
2 February 2010
Dear Neil_Boston, I am very happy that you enjoyed your experience and found the location to be perfect for your holiday in NYC. I am sorry the breakfast buffet did not meet your expectations. Your review was brought to the attention of our Executive Chef. We will be reviewing our morning buffet offerings. I hope to welcome you back in 2010. Warm wishes, Christopher Mallon, General Manager
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Kiwi8888
Jakarta, Indonesia
Senior Contributor
34 reviews
33 helpful votes
“Much bigger and better than anticipated - GREAT location!”
4 of 5 stars Reviewed 9 December 2009

We went to NY as a last minute trip during one of busiest weekends for New York so we had to pay over the odds.

We found the Stay Hotel as a last minute offer and had very low expectations. On arrival we were pleasantly surprised by the friendly staff and reasonably large bedrooms. I had heard of other reviews claiming the rooms were like coffins but the room we received was very livable and it was well laid out and very comfortable - we even had a view of Times Square.

The best thing was that it was perfectly located to all the main amenities.... We would certainly go back again but perhaps at a time when New York is a little quited.

If you're into your food avoid the restaurant... there are a lot of better options.

  • Stayed December 2009, travelled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Christopher Mallon, General Manager at Stay., responded to this review
2 February 2010
Hello Kiwi8888, Thank you for taking the time to post review. I am happy we were able to host your last minute trip to the big apple and you enjoyed our accommodations. I look forward to welcoming you back in the New Year! Best regards, Christopher Mallon, General Manager
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CovTripper
Coventry, UK
2 reviews
“Nice Hotel - Poor Room !”
3 of 5 stars Reviewed 9 December 2009

I recently stayed 3 days at the Stay with my girlfriend. We booked a standard room and got a room with double bed only - no closet or any storage space. Please be aware that this Hotel has some very small rooms that dont have storage space.
They also say a Bose sound system with iPod cradle is in every room - this was not the case.
The bathroom was also a shower only with no bath.
The lobby bar area is nice and there was plenty of life at the Aspen Social Club at the weekend.

  • Stayed December 2009, travelled as a couple
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Christopher Mallon, General Manager at Stay., responded to this review
2 February 2010
Dear CovTripper, I am disappointed to learn that you were less than comfortable during your time in residence. I would recommend when returning to Stay booking a large king room rather than the standard. I believe that you find this room category most luxurious. Our Bose IPOD docks are available upon request. I hope that you return in the not too distant future. Best regards, Christopher Mallon
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jeandc
Washington DC
2 reviews
1 helpful vote
“Don't "Stay" - they can't even handle a phone call”
1 of 5 stars Reviewed 8 December 2009

I just tried to book 2 rooms with them for a group of friends meeting in New York for a fun weekend. I wanted to check to make sure they had rooms available with 2 double beds. I asked to speak to the Reservations Desk. First time I was disconnected. Second time I was put on hold so long it went back to the front desk. When I explained that I already spoke with her and was waiting for Reservations, she apologized and said she woudl transfer me right away. More hold music, then a few minutes later someone got on the line and asked me to hold. I told them I would take my business elsewhere.

I understand desks get busy, but that was NOT the way to handle their business, which is the business of hospitality, which they totally lacked. Ugh. Too many hotels in NYC to put up with this crap.

  • Stayed December 2009, travelled with friends
    • 1 of 5 stars Service
Was this review helpful? Yes
Ask jeandc about Stay.
Christopher Mallon, General Manager at Stay., responded to this review
2 February 2010
Dear jeandc, Thank you for posting your experience. I empathize with your frustration and apologize for the way your telephone call was handled. We were experiencing problems with our telecommunication system. The Operator should have explained this to you and offered to assist you or asked if our reservations team could call you back. Your experience will be reviewed with our staff. I hope that you will give us another opportunity in the future. Again, thank you for sharing. Best regards, Christopher Mallon, General Manager
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Stay. Also Known As

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  • Stay Hotel New York City
Address: 157 West 47 Street, (between 6th & 7th Avenues), New York City, NY 10036

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