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Stay.: Traveller Reviews

4.0 of 5
157 West 47 Street, (between 6th & 7th Avenues), New York City, NY 10036
Hotel amenities
Ranked #240 of 432 hotels in New York City
3.5 of 5 stars 618 Reviews
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What travellers say about this hotel
  • Times Square(36)
  • Stay hotel(15)
  • Very small(14)
  • Credit card(9)
  • Very nice(9)
  • Room service(8)
  • Double beds(8)
  • Rooms are small(6)
  • Air conditioner(5)
  • Front desk staff(5)
Traveller rating
    158
    248
    121
    47
    43
Only show reviews for Family (46) | Couples (251) | Business (79)
Date Rating
Loni224
Wisconsin
1 review
“Not the worst, but not the best”
3 of 5 stars Reviewed 14 October 2009

Just wanted to throw a flag for the extremely small rooms. Even for NY, this was exceptionally small. The decor is nice, the cleanliness was average, the location is good if you want to be on Times Square...but the shock of the closet-sized room was enough to ruin it for me. Also, they have the tiniest elevators ever! So small and so slow...makes it annoying to go in and out.

  • Stayed May 2009, travelled on business
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Christopher Mallon, General Manager at Stay., responded to this review
2 February 2010
Dear Loni224, I am disappointed that you found the hotel to be average. I hope that we have the opportunity to host your next visit to the big apple, so that we can provide you with a truly memorable experience. I look forward to welcoming you back. Best wishes, Christopher Mallon, General Manager
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igettheheat
San Diego CA 92109
Senior Contributor
35 reviews
143 helpful votes
“Two Star Hotel in a Great Location: Priceline It”
3 of 5 stars Reviewed 12 October 2009

We spent the weekend at Stay on 47th Street (just off 7th Avenue) in Midtown. You simply can't beat the location. You can leave the hotel and be at a Broadway show in 10 minutes. That being said, our room, as other reviewers have said, was minuscule. Think cruise ship. There's about 18 inches of floor space on the 3 sides of the bed that are not against the wall. There is nowhere to elevate your bag and it won't fit in the 12 inch closet; so it has to be on the floor, which means you're stepping over it constantly. But that's fairly typical of New York rooms. Other than that, the towels were cheap and threadbare, and the drain in the shower couldn't keep pace with the shower; so I had to keep turning the shower off to avoid flooding the bathroom.

The nightclub noise didn't bother us on the 4th floor, but I have three additional gripes. First, the hotel is very under-elevatored. There are two elevators (I think there are 8 floors), and each one can hold a maximum of 4 people, or two people, each with a bag. If you are on a low floor, forget trying to get a down elevator. Every one that opens on your floor is already full from the higher floors. I recommend asking for the highest floor you can get; otherwise you'll never get out of the hotel. There are stairs, but if you have bags, you don't want to have to cart them too far up the stairs, and if you get a room on a floor low enough to use the stairs, the nightclub noise will bother you.

My second gripe is the ice procedure. You have to call the restaurant and they'll bring it up. I tried twice, both around 11 pm when we returned to our room. Both times, the ice didn't arrive till an hour later, at which point we had given up and gone to sleep (only to be awakened by the doorbell). The lack of ice machines is also fairly standard in NY hotels, but it bugs me.

And third -- the bellman is the same person as the doorman. This mean that if you want help with your bags, or if you're trying to put your bags in storage or get them out of storage, you have to wait for him to come back in the hotel. Yesterday he was out trying to flag taxis for several guests, so we waited about 20 minutes to get our bags out of storage. As a result, I missed my plane. My bad for cutting it that close, but 20 minutes is too long to wait, when all you need is for somebody to unlock the closet door so you can collect your stuff.

My recommendations if you're considering this hotel, which you should if location is important to you (I would stay here again, with reduced expectations provided I could pay what I paid this past weekend) --1. Priceline it. We paid $215 per night for Friday and Saturday through Priceline. I don't know what the regular rates are, but $215 is the right price for what you get. I wouldn't pay more than that to stay here. 2. Ask for a high floor if you ever want to catch a down elevator. 3. If you store your bags, allow a lot of time to get them back. 4. If you want ice, buy it yourself at a liquor store before you go up to your room.

  • Stayed October 2009
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Christopher Mallon, General Manager at Stay., responded to this review
2 February 2010
Dear igettheheat, I am pleased that you enjoyed the central location of the hotel. Thank you for sharing your experience; I appreciate you taking the time to post your review. I apologize for the difficulties that you ran into. It is through feedback like yours that we are able to improve the efficiency and standards throughout the hotel. I look forward to welcoming you back. Best regards, Christopher Mallon, General Manager
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petegoddard
Liverpool
Senior Reviewer
6 reviews
1 helpful vote
“Disappointing sadly.......room above a nightclub?!?”
2 of 5 stars Reviewed 11 October 2009

This hotel started off quite well......the location was great.....a stones throw from Times Square.....and I mean a normal throw not some pro baseballers throw!

I checked in fine and was shown to my room which was very small but I had expected that so wasn't too annoyed.

The first two nights were fine and then it all went wrong! Friday night being the start of the weekend I returned to the hotel to blasting club music in the lobby. Turns out they turn the bar and restaurant into a nightclub and crank the volume to the max.....great......if you want to party.......not so good if you are a jetlagged tourist who just wants to get some sleep in your hotel room.....above the bar!!!!!!! Oh yeah and the party goes thumping on til 4am.

That was my main problem with this hotel.....no warning when checking in that the place transforms and nothing that can be done about it once you are there.

Other than that there were a few niggles like the housekeeping didn't replenish anything that I had used like shower gel, toilet roll etc. Also for some reason my tv remote was replaced with another one that didn't work.....very odd.....and frankly annoying when noone will pick up the phone in reception for you to tell them you need something. I kid you not.....it rang and rang for about five minutes.....only for it to be put straight down......not good service especially for somewhere that is not cheap! It's these little things that if done right make you want to come back to a hotel. I would happily go back to Stay if they sorted the little things out.......and if I was on a rowdy weekend away with the lads!

  • Stayed October 2009, travelled solo
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
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handbook4
Ontario
1 review
“AWESOME HOTEL/ PERFECT LOCATION”
5 of 5 stars Reviewed 9 October 2009

Our stay at this hotel was a perfect experience. The architecture and design of this hotel are one of a kind. I would recommend coming to see the Stay even if you are not going to be rooming there. The aspen social club is very unique as well and turns into a cool hangout on Friday and Saturday nights. The rooms were small but I've stayed in many hotels in New York city and this one was very well layed out. The bathroom was gigantic in comparison to other Manhattan hotels and featured an awesome two person shower. Overall my experience with the staff was awesome as well. When asked where a good restaurant was or which club was good on a Saturday night they always had the answer. Definitely stay here. Awesome awesome awesome!

  • Stayed September 2009, travelled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Christopher Mallon, General Manager at Stay., responded to this review
2 February 2010
Hello handbook4, I am pleased that you enjoyed your experience and found the staff to be superb. Thank you for taking the time to post your review. I look forward to welcoming you back. Warm wishes, Christopher Mallon, General Manager
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VBoger
2 reviews
“Nice location - tiny rooms”
3 of 5 stars Reviewed 8 October 2009

This hotel is in the heart of the Times Square, actually about 10 meters away from it! The hotel is really trendy and you can see that the owners spent a lot on it. But on the other hand the hotel staff is quite unknowledgeable and what was most important - the room is SOOOOOOOOO tiny small.

  • Stayed September 2009, travelled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Christopher Mallon, General Manager at Stay., responded to this review
2 February 2010
Dear VBoger, Thank you for your feedback on your experience at STAY. I assure you we have taken the utmost care in building and training our team. We have a group of dedicated professionals and value them greatly. I do hope to be able to welcome you back and hopefully change your opinion of the hotel. Best regards, Christopher Mallon, General Manager
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Stay. Also Known As

  • Stay New York City
  • Stay Hotel New York City
Address: 157 West 47 Street, (between 6th & 7th Avenues), New York City, NY 10036

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