We were worried when booking after reading reviews, but I have to say that in our 2 weeks at the Columbus, I think some are borne out of either choosing a hotel aimed at families so not suitable for their party or being a family and suffering at the behaviour of some of the more younger traveller. We were self catering so can't comment on the food.

First impressions - we arrived at night to a brand new reception and pool area which were both spotless, well lit, clean and modern in look/ feel. Quick and efficient check in despite the queue, no complaints about rude receptionists or staff as suggested because we didn't get that impression in any way.

Room and maid service - yes the room is a bit dated style-wise but everything was there and working. All rooms are being refurbed following the communal areas and if they match these new areas in quality then this will get the Columbus its 4th star easily. The room was spotless despite aged furniture and we also got upgraded to an apartment from studio without asking. Maid service was daily - towels were changed daily, beds were made daily, the room was cleaned properly daily. As smokers, we had an ashtray on the balcony (no smoking in the room), and the ashtray was even cleaned waiting for us daily as were any dishes we left - as self catering I don't expect my dishes to be washed up and my clothes folded up after us placed neatly for the next use. Maids were pleasant, chatty, and quickly efficient.

Facilities and entertainment - we didn't eat at the hotel so can't comment on food though I judge that variety was a bit of an issue though quality wasn't. Certainly enough food types to keep fussy kids happy though. Entertainment was daily but repeated on a weekly basis - if you're not spending every night in the hotel (ie not all-inclusive) then you can catch anything missed over the 2 weeks so shouldn't be a big problem - quality of entertainment was good though if a little short in the best parts. Kids are kept entertained through the day. No reserving sunbeds overnight - everything around the pool is cleaned and re-arranged but you still have to be fairly quick in the morning to grab a bed - that said there are plenty to cover most residents. Because of the refurb only one restaurant open and the main reception bar but hairdresser and other essential bits such as pool tables etc up and running. You also have supermarkets (2 of) right below hotel along with other restaurants, bar and shops.

Located on edge of Las Americas next to Los Christianos and only 750m to beach with loads of shops/restaurants/bars within minutes and much better overall than suggested by some. The only loudness we heard was from those who had had a few too many and banging on doors, being loud at 4am and they were swiflty pulled up by the hotel security which is only fair to other guests. One party calling the hotel '**$# robbers" because they were getting charged for damaging furniture at 5am - well have some respect next time? Even the building works refurbing the rooms on one side of the hotel was very unobtrusive and relatively quiet. Would love to see the rest of the hotel when complete.

Deserving of a lot more praise than its been giving, and a lot less criticism than its been receiving.