I just returned from my stay at Best Western Sam Houston Inn & Suites. I have to say from the beginning of my booking experience to check-out it has been extremely smooth. I would like to thank Surrinder, Nelly, Dee, and their cleaning staff for excellent customer service. I booked a block of rooms for my daughter's softball team and the experience has been terrific working with Surrinder, Hotel Manager, and Nelly. The whole team was very impressed with the size of the rooms, softness of the beds, and especially how clean it was! There are shops, malls, and restaurants right down the road, very convenient! I think the location of the hotel is great! My daughter left something rather expensive in the room and we just checked out, getting ready to get into our car, and one of the cleaning ladies waved at us from the room and showed us what she found. I found that honorable and that is something you just don't find in this day and age. For what I paid for my room and the quality of customer service I received, I will definitely return and continue to book my daughter's softball team through this hotel. Thank you Best Western Sam Houston Inn & Suites.