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BEST WESTERN Greenbrier Inn: Traveller Reviews

2.0 of 5
711 Parkway, Sevierville, TN 37862-4327
Hotel amenities
Ranked #16 of 23 hotels in Sevierville
3.5 of 5 stars 70 Reviews
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Reviews from our community

    Trip type
Traveller rating
    28
    20
    5
    3
    14
Date Rating
DustyTraveler007
Birch Run
2 reviews
1 helpful vote
“Leaving due to being put in to 2 dirty rooms”
1 of 5 stars Reviewed 18 March 2010
1
person found this review helpful

EXPECT TO BE CHARGED ANYWAYS

After being put in a room that was missed by housekeeping, "except for the bed", and that we were not even supposed to be housed in, we got moved to another room, only to find hairs in the tubs, white stains on the comforters, and genital hair on the other blankets in the bed, only to still be fighting the charge weeks after the fact. Nothing like paying for 2 nights in the same town. Manager, said we should pay has he gave us two rooms, I tried to explain to him that they were both dirty, to which he said that was impossible because they have a good housekeeper. Our sticky notes with arrows pointing to other people's bodily hairs proved otherwise.

  • Stayed March 2010, travelled as a couple
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
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bhssro
Greenville
1 review
1 helpful vote
“Don't plan on any hot water!”
2 of 5 stars Reviewed 20 January 2010
1
person found this review helpful

There was no hot water in the morning, late afternoon it went up ten degrees (however still below 80 degrees) and then the next morning there was still no hot water. Given the excuse that it needed to warm back up due to use (not at 4:00 in the afternoon). No coffee in the breakfast and after telling the hostess she never made more.

  • Stayed January 2010, travelled as a couple
    • 2 of 5 stars Value
    • 2 of 5 stars Location
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
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shays1989
chattanooga
2 reviews
“No Bedbugs”
3 of 5 stars Reviewed 4 January 2010

After many years of traveling, I first check the mattress when I check-in to a hotel/motel. Mattresses clean. The room has been updated but the bathrooms have not been. Cobwebs at the ceiling in the room, dirty a/c filter, dirt hanging from the bathroom vent/fan (I cleaned it for them). For the money, it was acceptable. If I were going to stay more than one night, I would have made a phone call. We went to Wal-Mart and bought a coffee maker (those one cuppers don't work for 2 coffee drinkers! The MOST important thing to me is the bugs...This room was clean (of bugs)...Enjoy!

  • Stayed January 2010, travelled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
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alabama4
AL
Reviewer
5 reviews
8 helpful votes
“Good Deal”
4 of 5 stars Reviewed 17 December 2009

I post my review last month but it has not been added for this hotel

Last month I traveled through TN on business. Stayed at Best Western for 1 night. I found the hotel clean and the continental breakfast was good. The room had a resent redo with new mattress and bedding. The hotel is in a good location. I had a coupon for $10.00 off and guy at check in accepted it . For the price I paid I felt it was a good deal. I would/will stay again.

  • Stayed November 2009, travelled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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justsaymoe
SouthEast, TN
1 review
2 helpful votes
“Roach Motel”
1 of 5 stars Reviewed 19 October 2009
2
people found this review helpful

Room was infested with cockroaches. I left after one night, but manager refused to authorize Expedia.com to refund my money for second night (that I didn't stay).

  • Stayed October 2009, travelled with family
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
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BEST WESTERN Greenbrier Inn Also Known As

  • Best Western Greenbrier Hotel
  • Best Western Sevierville
  • Sevierville Best Western
Address: 711 Parkway, Sevierville, TN 37862-4327

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