Room was infested with cockroaches. I left after one night, but manager refused to authorize Expedia.com to refund my money for second night (that I didn't stay).

I am usually a big fan of Best Western, however, was a bit disappointed by this visit. The smell in the room was unbearable - we had to buy air fresheners to help get rid of the smoke smell. It was a non-smoking room. We mentioned to the manager when he asked if everything was okay when checking out and he did not seem to care. The rooms were decent other than the smell which was absorbed by our clothes, etc... We tried breakfast one morning but the lines were too long and it was a small space.

This hotel was nice. It had a pool in the front of the hotel, but it was surrounded by great landscaping and you could not see the people swimming from the street or parking lot. Would stay there again.

I booked this room using credit card points and was pleasantly surprised and the quality of the room for the value of points that I used.

The room looked to have been recently updated with a fresh coat of paint and new comforters on the beds.

The room was as clean as most.

The continental breakfast was great; it spared us the expense of paying for breakfast the two mornings that we stayed there. The server who worked in the breakfast area was especially friendly and accommodating. We enjoyed waffles, bagels, cold cereal, juice and coffee both mornings.

I would recommend this property to anyone looking for a clean and friendly place to stay - one that you get to before driving into the insanity that is Pigeon Forge.