This was the third time we have stayed at this resort, and we just love it. It's a great value for your money. The condo's have always been very nice and the new indoor waterpark that they added was so nice. The front desk staff was very courteous even though we were checking in on a very busy day (Labor Day weekend). However, when we got to our room we didn't think it was ready for us because all of the furniture was stacked on top of each other (the coffee table and end tables were on top of the couch and the nightstand was on top of the bed. All dining room chairs were in the kitchen) after looking around I realized it appeared that maybe they left it like this after cleaning the carpet. After calling the front desk they apologized and said they would send Joseph right up to help us rearrange the furniture. My family thought this was funny that they would send him to help us, we thought they should do this. Anyway after waiting 30 minutes with no where to sit we just decided to rearrange everything ourselves. While doing this we found a used "tobacco spit" bottle sitting on the kitchen counter. I'm assuming it was from the cleaning staff or carpet cleaners. I had to throw this away myself! UGH! Everything after this went fine except the cleaning lady just left 3 bath towels for 6 adults. However, we did experience some people that I would like to commend on their hard work. Upon entering the indoor pool we noticed a sign that stated there was no lifeguard on duty but noticed a young man that appeared to be policing the waterslides. We had a 3 year old that slipped and fell on the wet concrete and hit her head really hard. She cried as hard as I have ever seen her. Again, this wasn't any fault of the hotel, children and adults are apt to do this. The young gentleman went out of his way to come and check on her (we didn't even realize that he had seen what happened) and he brought her some pool toys to play with. This was very courteous of this gentleman. All in all we had a really good time and will stay again even though when we checked out and reported about the furniture and spit cup that we had to clean up all they offered us was an "I'm sorry".
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC