I would love to like this hotel, but the actions of several staff members in one specific instance reduced our visit from a great hotel to something more akin to communist Eastern Europe. I will acknowledge a beautiful location, good food, and nice facilities, all at a premium, but reasonable price, IF the service were up to snuff.
However, the staff in the hotel, bar, and restaurant repeatedly colluded to deny courteous service and a very basic request; a dessert from the bar menu, rather than the dinner menu. First, in the restaurant (10 meters from the bar), "no, that's a different establishment". Ok, that was fine, even if the drinks were all conveyed from the same bar. We finished a pleasant dinner, having been mildly shorted on a portion (requested a double appetizer for a main, got 1.5 appetizer at 2 times price. We walked into the bar to get an after-dinner drink and requested the dessert we'd earlier wanted, only to be told the kitchen was closed. 10 minutes later, other tables in the half-full bar were greeted by a waitress with dessert menus. Inquired again, pointing to an empty table, and were again told, "no". Finally, after escalating to the management, we were allowed to have a simple dessert with our meal.
If we had not been staying there, I would obviously have left immediately. As it stands, I would recommend staying elsewhere when possible. Despite a very nice set of assets, this hotel needs complete retraining of its staff. The whole experience was taken from very good, if expensive, to overpriced and stressful because of the concerted actions of multiple staff members to be systematically intransigent and unhelpful.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC