I was very disappointed with the service in this B&B. No effort was made on behalf of the owner to accomoadate any of our needs. Standard check out time didn't apply, breakfast was served at 9 o clock and this time only, which didn't suit us so we went without, although it was paid for. Check out was 10 o clock, which on a weekend, we felt, was far too early. We were woken up twice in the morning, 1 hour before check out when someone knocked and then disappeared, and by the hostess later, who we felt was intruding and who also made inappropriate remarks at the bedroom door.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
12 October 2009
Dear Guest
Many thanks for your review and comments. This was out very first review and naturally we are disappointed that you were not happy with our service. Its really important for us to get feedback and with this in mind we have taken on board all of your comments.
Just a word on breakfast and checkout - we always serve breakfast until 10am and check out time is 11am. We have many repeat visitors and happy guests that come back time and again and we respect and thank you for your comments.
We really do try to provide a friendly service we only knock on bedroom doors to let our guests that breakfast is served. I have spoken with our staff about this and can assure you that this was a one off deviation from our normally happy and satisfied customers.
Kind regards
The Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
