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Villa Rose Hotel: Traveller Reviews

Main Street | Ballybofey, Ballybofey, Ireland
Hotel amenities
Ranked #1 of 3 hotels in Ballybofey
4.5 of 5 stars 148 Reviews
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Reviews from our community

What travellers say about this hotel
  • Very good(8)
  • Friendly and helpful(5)
  • Thermal suite(4)
  • V Spa(4)
  • Wooden floors(4)
  • New part(4)
  • Next morning(4)
  • Car park(4)
  • First nights(3)
  • Main street(3)
Traveller rating
    101
    29
    13
    3
    2
Only show reviews for Family (23) | Couples (85) | Business (7)
Date Rating
ADavies02
Co Armagh
1 review
“Villa Rose is out of this world!”
5 of 5 stars Reviewed 24 June 2010

We stayed at Villa Rose for a long weekend and upon arrival until we departed we have to say that the service we received was 100%, everything about the Hotel and V Spa was fantastic, staff are so helpful and they really are sincere. Our room was so clean and very spacious, we can honestly say that we could not find one fault. The breakfast and evening meals were superb and a great variety.

Even location wise the eating places and shops are great.

We will be going back soon and would recomend Villa Rose to eveyone, the V Spa is a whole experience and very, very relaxing.

Can't really say what the best bit was about our stay as from start to finish it was all amazing.

  • Stayed March 2010, travelled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Kathleen1
Newry
Contributor
17 reviews
23 helpful votes
“Dusty Rooms - breakfast was a joke!!”
3 of 5 stars Reviewed 21 June 2010

The front of the hotel is deceiving, but when you walk over the walk way into the new part of the hotel, the lobby is stunning!
We were able to check in early and head up to our room. First impression was nice wooden floor; however the room was a little dusty and grubby and did not have a welcoming, relaxing feel which would have been nice after a long drive. There was an abrupt sign in the room from management that stated if they caught you/or you left evidence that there had either been food eating or drinking in the room that was not purchased in the hotel there would be an immediate fine on your credit card – back to the car then with the bottle of juice and crisps!!
Entertainment was excellent in the bar that evening with tradition Irish music and there was a great atmosphere although the drink was quite expensive, it’s not called rip off Ireland for nothing!
Breakfast the next morning was fine for us but a few minutes after we got our breakfast, they ran out of orange juice, bread, bacon, eggs, cornflakes – it was fun to sit and watch but not for the people who had to wait up to 20 minutes for the food items to be replenished.

Check out was fine and the night porter had left out information for us to visit some waterfalls in the local area. Nice hotel but I don’t think I would stay aging.

  • Stayed May 2010, travelled as a couple
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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CRM26
Fermanagh
1 review
“Fantastic!!!!”
5 of 5 stars Reviewed 8 June 2010

My fiance booked me in for a half day treatment in the V Spa and a meal in Faras that night and an over night stay for my 30th.....what can I say....excellent from start to finish. Lovely staff, beautiful food, lovely room. Have recommended to all my friends and family.

  • Stayed February 2010, travelled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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vickyGalway
galway
1 review
“First Class Hotel”
5 of 5 stars Reviewed 6 June 2010

Myself and my partner stayed in the Villa Rose Hotel over the May Bank Holiday weekend. We are from Galway and our friends had attended a wedding there recently and recommended it to us. It only took us 3 hours to get to the hotel and when we arrived we were very impressed! It's a beautiful hotel free car parking and close to all the towns bars and shops. We ate in the restaurant on the first night which was to die for. The service is excellent and it seems that the hotel is run by a few family members who go out of their way to ensure you enjoy your stay. I treated myself to a massage in the wonderful V-Spa the next day. Again such friendly staff and an extremely relaxed atmosphere. On the 2nd night we went to Letterkenny which only took us 15minutes in a taxi - again great buzz around with lively bars. Sunday night we decided to dine in the Hotel's restaurant again and we weren't let down. Gorgeous meal again. We ended up going to the hotel bar to enjoy the live music but the heads weren't great then next day!Anyway I can't say enough about this hidden gem tucked away in Ballybofey. Food and Service alone is enough to make me want to go back!!

  • Stayed May 2010, travelled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Hessle
East Yorkshire
Senior Reviewer
6 reviews
6 helpful votes
“Impossible to sleep, penny pinching”
1 of 5 stars Reviewed 2 June 2010

We've just returned from four days stay at the Villa Rose. It's apparent that the new part of the hotel has been built to a price. Superficially, it looks good, but the build quality is poor underneath. I note that other reviewers have mentioned noise penetration from other rooms but it was so bad for us in room 163 that we didn't sleep for four nights. There's a two way fire door directly outside the door that slaps backwards and forwards all night and morning as people pass. Sadly, the sound insulation is so poor that the door might as well be in the room with you. This would have affected most of the corridor.

On our first night, the management had decided the hotel was warm enough and switched off the heating - our room was freezing. They'd given us a twin room instead of being set up for a double so even though we linked the beds, the duvets were for single beds and continually fell off onto the floor. so, a combination of no form of heating/cooling and the interminable racket meant we couldn't sleep. (There's no other way of heating the room apart from a radiator). Shouldn't it be us that decide what temperature we want our room, not the owner?

Breakfasts were a disaster, everything had run out and there was a decided begrudging nature to having to top up anything. Coffee didn't appear after asking four times over threequarters of an hour on two days running. Couldn't help but feel the place was being run on a shoestring and wherever money could be saved it was. For instance, the wedding we attended while there had set up for scones and champagne to welcome guests to the hotel. The champagne ran out before half the guests had a glass and the scones likewise - the staff hid the jam and cream to go with the scones behind the curtains and pretended there hadn't been any scones!

Our horribly broken nights continued culminating in our last night when at 2am I had to call the night porter to sort out a fight in the corridor outside (and backwards and forwards through the fire door).

I raised the above points with the owner who said "what do you want ME to do about it?" He couldn't have cared less. He's short sighted - our wedding party of 175 spent a small fortunein his hotel and a significant number live in the area and are coming up to getting married. I believe I've seen through the marble front of Villa Rose and I see a hotel that's either over-stretched financially and cutting wherever it can - or the owner is actually so obsessed with the bottom line that he has lost the concept of a quality product. The place is new but it's certainly not a bouitique four star hotel. Give it five years and it'll look like any other independent hotel that needs money spending on it - I don't think the owner will spend to keep it up to scratch. He can't do anything now to improve the sound penetration from room to room now and he would have difficulty fitting air-conditioning. The place was built to minimum price on structure and it already shows.

How many four star hotels would have unconscious drunks in the bar, one of whom had his feet up on the bar? I'm not allowed to express problems our friends had, so please come back to see what they have to say.

I have NEVER slept as badly in any hotel I have EVER slept in

  • Stayed May 2010
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Leona McGee, General Manager at Villa Rose Hotel, responded to this review
9 June 2010
Dear Sir,

Firstly, I wish to acknowledge all of the points you have made in your review and secondly to thank you for bringing them to my attention. I want to formally apologise for the inconvenience caused during your stay. Your experience has been the exception rather than the rule here at the Villa Rose and as you can see from our past guests who have posted their reviews on this website, 92% of guests have had a positive experience here at the Villa Rose. Having said that, I do not accept or condone the level of service which you experienced during your stay. We are a small, privately owned, family run hotel and we take great pride in the hotel and how it is managed.

I spoke to you on the morning of your departure, and I understand you were unhappy, and it is not my wish for any guest of the Villa Rose to leave dissatisfied. Unfortunately, since it was the morning of departure when you made your complaint known to me, it was too late to solve any of the issues you had at the time. But, what I want to let you know is that since your departure we have used your points constructively. We have since reviewed the breakfast operation and made changes that we are sure will eliminate any problems in future. In relation to the noise we have altered the way rooms are allocated and which rooms guests are allocated to, this is to ensure all guests that are not attending a wedding or function will not be affected by noise.

Finally I just want to thank you again for bringing these matters so strongly to my attention and to apologise from myself and all of the staff here at the Villa Rose.

Kind Regards
Thomas Gallen

General Manager
Villa Rose Hotel
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  • Hotel Rose
Address: Main Street | Ballybofey, Ballybofey, Ireland

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