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Lowest prices for your stay
€125
Fully refundable before Sat, 30 Mar
Breakfast included
No prepayment needed
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Reviewed 11 December 2014

I recently stayed at Best Western. On the phone we were told our room would be one price, when we checked in they added additional $60 plus a $50 deposit which they said we wouldn't get it back for 2-3 weeks after. At the front desk they said they would take care of it. (Never did) When we woke up the following morning to use the bathroom. There was a leak under the sink which flooded the bathroom, soaked our clothes and shoes. When we went to the front desk they told us they would credit our account for the full amount. We got the confirmation on paper. Few days later the money WAS NOT in our bank account. When we called. They stated that they couldn't do anything to help us, except take $50 off. How they are still in business is beyond me. How they tell the customers one thing and do a whole other thing is completely wrong. And what's so wrong is 4 other guest the same night complained and nothing was done about it except to say it's "Our problem" the customers problem not theirs. Perhaps the hotel shouldn't hire incompetent people to work there. No one seems to know what they are doing. One says one thing others do whatever. Get your act together

Date of stay: December 2014
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2  Thank Mimomofthree
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Concordvillepa, General Manager at Best Western Plus Concordville Hotel, responded to this reviewResponded 31 December 2014

The additional $60 was added to your bill because you booked the room for two people, but arrived at the hotel with four. We encourage our guests to always double check their reservation details to ensure charges like this do not occur. As for the damage done to your suitcase that knocked loose a pipe under the sink, we provided a $50 refund in good faith for that incident. It can take a few weeks for your bank to credit the funds, if you still haven't received the refund, I would encourage you to reach out to your bank for additional information.


Steve Angeline
Director of Operations/ General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 December 2014

This is my favorite hotel when I have business in the area. The amenities are excellent, such as the rooms, the chef prepared breakfast, and one of the best fitness centers. The hotel staff is very helpful and friendly. I've used this hotel for the past 5 years, and it always meet my expectations.

Date of stay: December 2014
  • Trip type: Travelled on business
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Review collected in partnership with Best Western
Thank Joshua T
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Concordvillepa, General Manager at Best Western Plus Concordville Hotel, responded to this reviewResponded 30 December 2014

Thanks so much for your loyalty over the years! We greatly appreciate your business and your glowing recommendation. We look forward to continue hosting you in the future.
Gratefully,
Steve Angeline
Director of Operations

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Reviewed 8 December 2014

We have stayed at this Best Western Plus previously, especially when we visited the Longwood Gardens a couple times. It's not too far from the Philadelphia Airport and the rooms are always immaculate. We've enjoyed the Continental breakfast offered there, and especially the omelets made to order! Give the chef a raise!! The outside grounds are also well kept as well as the lobby area.

Date of stay: November 2014
  • Trip type: Travelled as a couple
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Review collected in partnership with Best Western
Thank rainbowjewels
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Concordvillepa, Director of Operations at Best Western Plus Concordville Hotel, responded to this reviewResponded 12 December 2014

Thank you for your kind review! I’m always pleased to hear when guests return to our hotel. I’m especially happy to hear you enjoyed the rooms and the breakfast. I’ll be sure to share your praises with our chef.

Steve Angeline
Director Of Operations

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Reviewed 4 December 2014

Great location, excellent staff and first rate facilities for the price. We've stayed here many times and have never been disappointed. We usually just visit family, but there is a lot to do if you are a tourist (Longwood Gardens, 30 minutes to Philadelphia, etc.) The breakfast the best and the omelet chef is fantastic!

Date of stay: November 2014
  • Trip type: Travelled with family
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Review collected in partnership with Best Western
Thank Brooks B
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Concordvillepa, Director of Operations at Best Western Plus Concordville Hotel, responded to this reviewResponded 12 December 2014

Thanks for your wonderful review, Brooke. I am always happy to hear when guests continue to come back to the Concordville Hotel. We all look forward to serving you in the future.

Steve Angeline
Director Of Operations

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Reviewed 4 December 2014

A great place to stay. Plenty of room for parking, a nice neighborhood restaurant attached, Each room is comfortably outfitted, a fine business center, free breakfast that is hard to beat, the staff is exceptional, and well a stay here is well worth the value.

Date of stay: December 2014
  • Trip type: Travelled on business
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Review collected in partnership with Best Western
Thank Paul L
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Concordvillepa, Director of Operations at Best Western Plus Concordville Hotel, responded to this reviewResponded 12 December 2014

Hi Paul, thanks for sharing your review with us. I’m pleased to hear you enjoyed our restaurant, business center and breakfast and that your room was comfortable and staff exceptional. We take pride in providing an excellent experience for our guests and are always happy to hear when we meet or exceed those expectations.

Steve Angeline
Director Of Operations

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