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Reviewed 4 December 2014

This property is welcoming, clean and comforable with a staff sensitive to clients' needs and requests. Our special needs were promptly addressed. Having stayed with them several times before, we are given the welcome that family members would receive.

Date of stay: November 2014
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western
Thank Patricia W
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
BWwidener, Manager at Best Western Plus Philadelphia Airport South At Widener University, responded to this reviewResponded 9 December 2014

Thank you for finding the time to share your positive review for our hotel and services. Our entire staff is ecstatic to hear your stay was pleasant. We are so happy we were able to accomodate you and your families' hotel needs and requests and we want you to know that we have always enjoyed having you and your family. We thank you so much for your loyalty and we assure you that we will continue on working closely and maintain the quality of services that you have always enjoyed during your stay. We gladly look forward to your next visit.

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Reviewed 30 November 2014

They were friendly and considerate staff which helped my vacation more relaxing and enjoyable. When I was checking out and waiting for my ride the receptionist and I were in great discussion of the Thanksgiving holiday and how it's lost the meaning, more people are for Black Friday shopping then a Family time of visiting and relaxation.

Date of stay: November 2014
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western
Thank Normaleena G
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
BWwidener, Manager at Best Western Plus Philadelphia Airport South At Widener University, responded to this reviewResponded 3 December 2014

We appreciate you giving your feedback about your experience. It gives us great satisfaction every time we were able to make our valued guests’ vacation even more relaxing and enjoyable. It is always a pleasure to serve you and we can’t wait to have again on your next vacation and visit to the area!

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Reviewed 22 November 2014

I stayed there twice on my recent trip to Philadelphia. It is so hard to find this hotel. It has a small sign out front and no large sign to show where it is. Room is nice but I was at the very end of the hall. Almost a block from the elevator both times That is a long way from the elevator.. Also there are no rooms with tubs and showers both. I don't consider that a best western plus. The parking lot is a long way from the front door also. The plus side is they had a shuttle to the casino and the front desk people were nice. Also the second time we stayed there there was a cigarette smell at my end of the hall it lasted several hours. I don't know if it was from the smoking area next to the 7 eleven or someone was smoking in their room but with asthma I did not breathe well because of it.
The breakfast was good. I will probably look for a different hotel next time I visit.

Room tip: Wifi didn't work some of the time
Date of stay: November 2014
  • Trip type: Travelled with family
    • Value
    • Cleanliness
    • Service
Thank NMWildfire
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
BWwidener, Manager at Best Western Plus Philadelphia Airport South At Widener University, responded to this reviewResponded 26 November 2014

I regret to discover that you weren't thoroughly impressed with us during your most recent stay. I am also very sorry to hear that you experienced such unusual circumstances and inconveniences during your most recent stay with us, especially that we were not able to address the issues right away. informed in advance of the necessity to have a card. I hope you'll accept our sincere apologies for the lapse in service and convenience that you encountered. Your comments are important to us as we continuously seek ways to improve upon the guest experience in our hotel. I do thank you for bringing this matter to our attention and I assure you that we are correcting this issue for improved convenience in future visits.

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Reviewed 21 November 2014

I stayed here at the beginning and end of a cruise (I flew to Ft. Lauderdale via Philadelphia Itl Airport). The staff was professional, friendly, and efficient, especially in managing luggage and in the shuttle drop off and pick up at the airport. My car was fine after its two day stay. The price was reasonable. I'd definitely stay there again.

Date of stay: October 2014
  • Trip type: Travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western
Thank Margaret B
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
BWwidener, Manager at Best Western Plus Philadelphia Airport South At Widener University, responded to this reviewResponded 26 November 2014

Thank you for taking the time to share your feedback and to acknowledge the efforts of our hardworking staff to be as accommodating, helpful, friendly, and welcoming as possible. I am glad that you enjoyed the value and the convenient location of our hotel! We look forward to seeing you again!

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Reviewed 13 November 2014

I do not recommend this hotel, we arrived and wanted us to give a room that we had not ordered, we travel at 2 am and the man at the reception called Antowme didn't support us.
The Bathtub was clogged.

Room tip: We visit 2 roos and we dont like
Date of stay: November 2014
  • Trip type: Travelled as a couple
    • Location
    • Cleanliness
    • Service
1  Thank albindgua
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
BWwidener, Manager at Best Western Plus Philadelphia Airport South At Widener University, responded to this reviewResponded 18 November 2014

I am sorry for any rudeness or insult that you encountered with this situation and I assure you that your comments have been addressed with our entire staff and management team to ensure that no similar incident occurs in the future.

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