This place really is very difficult to find...took me almost one hour to find it, and it's right by the airport! The hotel needs signs out on the highways as the building is not visible from anywhere. I got two sets of directions, both terrible. I went back to the airport twice to start over to find it. Don't try this at rush hour unless you have a GPS.
I pricelined this hotel, and got it at half most of the going rate. The pix on their website are true – not enhanced, so take a look.
Free ATM was appreciated as was the free washer and dryer. However, the dryer emits practically no heat, so unless you're willing to wait a couple of hours for anything to dry, go to a laundromat.
Free coffee in lobby in the morning, offered only until 8:00 a.m. which is quite early to stop it. I got there a few minutes late once, and the woman at the front desk told me I couldn't have any, I would have to buy it in the cafe. On principal, I didn't, as it was still piping hot in the carafes. Is that any way to do business? Had it been the gentleman from the night before, I'm sure I could've secured a cup of coffee. As usual, some front desk people are much friendlier than others.
Two free computers w/ internet, with no time limit.
My room was clean, and housekeeping respected my wishes. I had a nice view of a duck pond and an operable window which was great for the weather they were having! To all who complain of jet plane noise, if you are staying at an airport hotel, what do you expect? The noise was not that bad, and you quickly get used to it as you know what it is you are hearing. It is not a big deal. There's a nicely landscaped waterfall but it's hidden behind stone walls– you have to actually kind of enter it to see it, and due to the poor sight lines, I would not recommend to go in alone at night or to leave children of any age there alone. Too much could happen.
Sleep number beds were interesting. I slept on it for five nights and know it's not for me. Kind of like an aerobed, maybe? The sleep I got was decent, but I prefer a mattress with no wires attached.
Elevators smallish, and painfully slow.
I did not use the pool, but many others did. They need some sort of absorbent mat by the elevators as the floor can get wet from those who get out of the pool and drip all over.
Adequate parking – I could always find a spot, even late at night.
I left a brand new phone charger there, and called about it not one hour after I left for the airport. No one at the front desk would deal with it – they kept putting me through to housekeeping. No one in housekeeping would return my calls. I don't think many spoke English, and it wasn't Spanish they were speaking, so I couldn't talk to them. After more than a week of phone calls they sent me an old charger that didn't even work with my phone. My brand new charger probably became an ebay listing.
If the front desk people had simply talked to me when I called less than an hour after I had checked out, and had gone up to my room as soon as I had called, they could've retrieved it. But no, they wouldn't begin to talk to me – they just kept putting me through to the housekeeping voicemail.