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Reviewed 25 May 2014

I booked this hotel off of hotwire (something I seldom do). When I saw the location of the hotel, I was very hesitant to go since the crossroads area has been the site of gang wars in the past. A tip for hotwire and priceline users- area described as OKC south airport is a mixed bag of good and bad areas, some of the hotels featured are next to nightclubs and strip bars while other hotels in south OKC are just fine. You are better off picking a named hotel if you are wanting a family friendly hotel. I would consider this hotel a good choice for families as long as you don't get lost on some of the nearby side streets (sketchy area).

My husband told me how OKC had made a mission of ridding the Crossroads area of gangs and told me he thought we would be ok.
The area immediately around the hotel seemed ok. Crossroads Mall has been reopened as some type of hispanic shopping and cultural center.
The hotel itself is dated but very clean. The staff seems very friendly. I found the bed to be quiet comfortable (I like a soft mattress) and loved the soft comforter. Breakfast was just ok as some of the food was lukewarm. The surrounding area seems to be undergoing some revitalization, maybe if the neighborhood gets a better reputation, Marriott will be motivated to invest in upgrading this property. I would probably stay here again since I found the hotel to be comfortable and didn't have any any security problems.
One suggestion to the manager, the sign at the front door stating that "cameras on the premises are not for security purposes but for hotel operations only" makes your guests feel that they are in an unsafe area, I would suggest removing it.

Date of stay: May 2014
Trip type: Travelled as a couple
2  Thank well-heeled580
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Tyler A, General Manager at Wingate by Wyndham Oklahoma City South, responded to this reviewResponded 27 May 2014

well-heeled580,

Thank you for taking the time to review our property and it sounds like you enjoyed our hotel. We make it a point every day to provide our best customer service. South Oklahoma City has gone through a renaissance in recent years and we are pleased with the changes that have already been made and excited for those that are yet to come.

We hope that you do come back and see us. We look forward to serving you again!

Sincerely,

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Reviewed 5 April 2014 via mobile

Pretty typical Fairfield Inn. Really friendly staff, nice job with breakfast. You have to walk across the parking lot to the Residence Inn to use the gym, but that's no big deal. Only one restaurant within walking distance, which is a bummer. The Crossroads "Mall" exists, but as a building only. No problem recommending this hotel.

Date of stay: April 2014
Trip type: Travelled on business
Thank MGoBlue100
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Tyler A, General Manager at Wingate by Wyndham Oklahoma City South, responded to this reviewResponded 18 April 2014

Thank you for staying with us!! I was sure to share your comments with our staff. We look forward to serving you again.

Sincerely,
Tyler Atchison

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Reviewed 31 March 2014

We stayed here for a soccer tournament. Our team only had 2 criteria - a hot breakfast and a pool. The hotel met both. The breakfast was perfect for the boys with plenty of selections. The pool was nice and big however any sound you made bounced off the walls and amplified so you can only imagine what 12 boys sounded like. We couldn't swim long. The hotel is old and dated and next door to a boarded up mall. I like a soft bed and pillows but these were so soft, worn and broken down that everyone had a sore back in the morning. Because we were in a tournament with odd game times the hotel was able to accommodate an early check-in on Saturday and a late checkout on Sunday which were greatly appreciated. The free wifi in the hotel is also an awesome perk with young boys. Now for the kicker - while staying there 4 cars were broken into over night. Three of them were with our soccer club. All of the driver's side windows were busted out and the cars riled through. It is now our understanding that this isn't a surprise to the hotel or area. The hotel did graciously comp the hotel rooms of the victims and an insurance claim was filed with the hotel but the damage was done with long drives home with no windows. If the hotel can't help the crime, they need to have better security or cameras. If you stay here, park right next to the door or across from the front door.

Date of stay: March 2014
  • Trip type: Travelled with family
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2  Thank PRVistor
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Tyler A, General Manager at Wingate by Wyndham Oklahoma City South, responded to this reviewResponded 11 April 2014

PRVistor,

Thank you for taking the time to review our property. We are glad that you enjoyed our hot breakfast and the indoor pool.

I wish that the stay had ended differently for your group and I am truly sorry for the overnight incident. We have since changed security companies and staggered their shifts in an effort to prevent this from occurring in the future.

We hope to serve you again and show that we have improved our level of service. If I can be of any assistance in the future please feel free to contact me.

Sincerely,
Tyler Atchison
(405)634-9595

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Reviewed 6 January 2014

We used Marriott points for our stay here and made last minute reservations on a long road trip without any problems. It falls in line with other Fairfields we have stayed at, but it shows signs of being dated(carpet!) There is no hot tub with the pool, but the pool was still fun for the kids. Breakfast was average and convienent.

Location is less then desirable with a huge empty mall next door. Mapquest took us right there but i'm not sure i could find it without that. The General Manager was veyr helpful with an awesome Mexican restaurant review, a mom & pop shop that was well worth the trip.

Date of stay: January 2014
  • Trip type: Travelled with family
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1  Thank Maureen T
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 27 December 2013

Admittedly, I used Marriott Reward points to stay at the hotel so I shouldn't complain. Even so, our experience may be helpful to others travelling in the area looking for 'brand name' locations to stay.
First, the hotel is not easy to find exiting the interstate. It is tucked into the corner of a shopping mall and frontage roads around the mall make it challenging to get to. When we exited interstate 35 at night, there were no signs directing us to the general location of Crossroads Mall. We got disoriented on how to find our way across another busy highway to get to the hotel. After several attempts and backtracking, we finally made it. The hotel is a typical Fairfield in design and first impressions. The drive thru to check in is a tight squeeze and the fact that a chunk of stucco from one of the drive thru pillars had been damaged by a vehicle was evidence. We quickly checked in as we were hungry and walked across the parking lot to the Texas Roadhouse. Not one of our favorite restaurants simply because they tend to be very noisy. Returning, we quickly crashed. Our king size bed was ample, however it seemed worn and not nearly as firm as we like our mattresses. Being road weary, we quickly fell asleep only to have my wife wake up from having the fitted sheet and mattress pad roll up underneath her. This kept her up half the night as it got tangled with slight movement. The sheet had lost the elasticity from repeated washings (as they're apt to do) but for some reason hadn't been retired by housekeeping. We let the front desk know and provided the sheet as evidence prior to going for breakfast. Speaking of breakfast, they do provide a 'hot breakfast', scrambled eggs, sausage along with the other standard fare, including waffle maker, etc. Their fresh fruit though didn't look all that fresh and there was only 1 sad looking banana left by the time we ate. We were told that the manager of the hotel would be getting in touch with us following our experience but more than a week has passed and we have yet to contacted to provide feedback. Maybe since we didn't actually pay for the room they feel a reply isn't warranted. I've been a loyal Marriott traveler for some time but in this case, I'd look for another hotel the next time in Oklahoma City.

Date of stay: December 2013
  • Trip type: Travelled as a couple
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    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Thomas P
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Tyler A, Manager at Wingate by Wyndham Oklahoma City South, responded to this reviewResponded 6 January 2014

I would like to thank you for taking the time to review our property in regards to your recent stay. I am sorry that you did not find everything to the standards that you expect from our brand. Since seeing your review of our hotel, I have spoken each member of our staff to be sure to pass on information that our guests give us so that we may follow up on opportunities such as these. I can assure you that all of our guests and Marriott Rewards members are very valuable to us whether they pay for the room with credit card or points. I apologize again for the breakdown in communication.

I would like to get a few more details about your stay such as your room number. If you would, please email me at tyler.atchison@marriott.com so that we may address all of your concerns.

Thank you again for reviewing our property.

Sincerely,

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