First, I was greeted at the door by 2 huge roaches hanging right infront of he hotel lobby. Check-in is scheduledto begin at 3:00,but I couldn't get my room until 3:45 soI had to drive around Charlotte to kill time. The hallways smelled like some type of bug spray, and the bath tub still had a disgusting ring around it. I will never stay there again even if I had a lay-over from the airport.

I stayed at this Holiday Inn 3 nights when I attended a conference. I chose a 3 star near the airport on Hotwire and this what I got. This was my first time using hotwire but I needed to stay in budget for my conference. I usually stay at 4 star hotels and I was a little leary about this one secondary to previous reviews on trip advisor. I almost booked another hotel but decided to give this one a try. Being a female in an unfamiliar place, I wanted to ensure that I was safe. I am very glad I did stick with the hotel. Service at the front desk, shuttle, and resturant was top notch. In the evenings they had a security guard on duty w hich made me feel secure.

Everyone was very friendly and I felt very safe. I took the hotel shuttle two times and did not have to wait. I left on a 6 a.m. flight so I took the 4:30 a.m. shuttle to the airpot and was there in less than 10 minutes. The room had new bedding and was clean. Initially it did smell a bit smokey but the smell went away. Previous guest must have smoked. The capret and drapes coordinated with the bedding and the sheets were just fine. I did not use the pool or internet service. The food in the resturant was okay. Big portions, but nothing spectatcular. What stood out for me was a clean, safe hotel that had very friendly and accomodating staff.

Guests staying at this hotel appeared to be airline personnel, families and businessmen.

I was stuck on the tarmac on my flight home and was connecting in Charlotte. I booked the Holiday Inn with my travel agency in Houston because I was going to miss my connection. When I landed in Charlotte I went right to the Hotel Shuttle Area. I waited for over 45 minutes, I called the hotel many times but no one answered (keep in mind this is 11:00 at night). There were also about 10 other people waiting as well. I ended up giving up and grabbing the next hotel shuttle I saw. So of course they charged me for a no show. I kindly called them up and asked to be refunded. The manager said that he can only refund me half because he did hold the room. I stay at Holiday Inns every other week and I could not believe this. Since I stayed at another hotel I can not expense it either. I ended up disputing the charge with AMEX. So all said and done, customer service stinks. The funny thing is that I almost didn’t stay here b.c I check the reviews on Trip Advisor. I should have listened, don’t make the same mistake, Stay Away!

nothing special, but great value, big rooms, decent shower and good food.
Perfect for stopovers either side of flying