Well where do you start with a hotel with such abysmal service.
I have stayed in the Indian Resort on two occasions which is a great location and the service and food has been fairly poor, so when booking into the Mornea we thought how much worse could it be, the answer - A LOT. The Mornea is owned by the same hotel group Apavou Resorts and shares some of the facilities of the Indian Resort, the best thing that Apavou could do is start by removing management and replacing them with some competant staff. Some of the staff we spoke to were very unhappy working at the hotel, firstly it is grossly understaffed with some of the staff working from 6am right through to 12pm. The staff that clean the rooms don't manage to get around to making beds or cleaning the room until sometimes as late as 3pm in the afternoon.
When we checked in we had problems with our room. We were put in old rooms that were part of the Indian resort before it was refurbished. We were asked to stay out of the room while they fixed the shower door. Then they had to fix a damp problem and repaint a section of the wall. Out of the 4 rooms we were staying in two rooms had safes, both not working ! and the other two had no safes. The safes that were supplied were not bolted to the wall, so even if they were working would have not been of use. Out of the four rooms one bar fridge worked - the other three did not work. When we turned our bar fridge on it tripped the power for the entire block of units. We asked the manager to fix the problem - nothing was done. The bed mattress was harder than the floor and after asking the manager to change it , which he promised to do on five different occasions we eventually gave in and slept on it as they were never going to change it. The curtains for the lounge area where we were using one of the sleeper couches was falling off the rail and couldn't be fixed so we had to take a piece of cardboard and tape it across the window so that we could sleep as there was a passage light directly next to the window. On the third day of our stay we asked the manager to organize to have the other bed made up as we had an extra person arriving at 9pm that night - he promised it would be done immedietly. At lunch time it still hadn't been done so i spoke to reception and they said they would sort it out. At dinner i asked again - 3 times !!. Again at 8pm i phoned reception twice requesting the bed to be made - nothing happened. I then went down to reception and said i was still waiting, to cut a long story short i eventually had to threaten them and at 9:20 that evening they arrived to make the bed. No request to have anything fixed were ever taken care of.
We learnt to live with the food (felt like i was back in the army), the lack of service and run down state of the hotel (its only 3 months old !!) until our locked rooms were accessed and Cameras, cell phones and ipods were stolen while we were having a drink on the beach. We were really upset by this and went down to reception to find out what would be done about it. We filled out some forms and were told that we would have to go and open a case at the police station 50kms away. After requesting on numerous occasions for the general manager a Mr Ben Abul to come down and discuss the matter with us , we were told that after they had phoned him that he does not come and speak with guests and that if we wanted to speak to him we should contact his lawyer !!! This is the General Manager of the Hotel ! After requesting a copy of the forms for insurance purposes, we were refused copies of the forms as they said it was an internal matter. This just sums up the entire Mornea experience with someone like him running the hotel it is no surprise that the place is falling apart. Its a shame really and i think its something Apavou resorts needs to take a look at if they want to survive. We were not the only unhappy people, every guest that we spoke to said they would never return to this hotel. My honest advise is don't waste your money even considering this hotel, it really is a disgrace.
- Also Known As:
- Mornea Hotel Le Morne
- Mornea Hotel Mauritius/Le Morne
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