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Show lessI wrote a review while I was still at this hotel and it was posted but apparently the manager found a way to get my review down so I'll try this again. The staff was rude to my family knocking on ur door telling us to keep an infants voice down in the middle of the night. Our baby was in his way sleep, don't you think I wanted him sleep too. It was not very family oriented and it made me uncomfortable also the way he said it was rude and unprofessional. Hopefully this post stays up so anyone traveling with children will know they are inconsiderate.
I would like to apologize for what happened during your stay. I am very confused by your review. This is the first time I am seeing this. Your original review never posted to this hotels site. I did not have any reviews removed in any way, so I am very confused by this. As a fellow mother, I completely understand that babies cry. I want to assure you that it is not this hotels policy to knock on our guests doors and ask them to quiet their babies. I would really like to research this matter some more. I really hope that you will contact me personally at the hotel so I can get more information. Thank you so much for bringing this to my attention.
I stayed at the Super 8 in Liverpool because it was close to downtown Syracuse where I worked at the local newspaper. It was reasonably priced and 5 minutes from downtown. I was very satisfied with the hotel; it was clean, quiet, had a microwave and fridge, and a decent cable TV selection. Also, there is a Duncan Donuts on one side and a Tim Horton's on the other. Coffee nirvana if that's your thing! A pretty nice place and if I have to return to Syracuse, I'll stay there again.
I would like to thank you for taking the time to review our hotel. I am very pleased that you decided to give us a try and enjoyed your stay. Thank you so much again and we look forward to seeing you in the future.
Excellent check-in and when we decided we needed a 2nd room the staff were very obliging and got a room ready almost across from the 1st unit.
Hello. I am very glad to hear that we were able to accommodate you with a second room close to your first room. The team here at the Super 8 tries their best to make all of our guests comfortable. I am very happy to hear that we were able to help you and that you enjoyed your stay. Thank you and we hope you come back to stay with us again.