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All reviews bintang supermarket short buggy ride lagoon spa private villa bit dated every morning family holiday filtered water money changer buffet breakfast thoroughly enjoyed our stay the main street close to shops staff were amazing bali privacy massage
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Reviewed 19 December 2014 via mobile

Let's start with the great location that is a little hidden and not easy to find.

Check-in was late due to time taken to clean the room even about half an hour after check-in time at 3:30pm. The welcome drink is a refreshing start though: guava orange pineapple mix juice.

First impression of the private villa: WOW this is nice!
Starts with the outdoor family area and quite a good size private pool. Each room is a separate section with extremely large bathroom with rain shower, huge bath tub and an aircond (2 per room total).

Once we start using the place the issues begun. Useless wifi other than in the lobby, hairdryer that struggles to dry short men's hair (the ladies gave up altogether), 3 hours to fill up the huge bath tub and limited hot water making the bath tub more suitable for a cool dip.

Breakfast is not worth going if you prefer the good local food. If you got to pay extra (190K++) don't bother at all.

Lost room key cost USD250!!!

All in all it was nice to have a family size private villa near the shops and beach without being hassled by the bogans at Kuta. Enjoy the company at the pool and bring your own hairdryer.

Date of stay: December 2014
1  Thank CS_Melb
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Putu R, Manager at The Seminyak Suite - Private Villa, responded to this reviewResponded 24 December 2014

Dear CS_Melb,

Thank you for sharing your experience with us and it was our pleasure to have you as our guest.

First and foremost, we would like to extend our sincere apologies for the inconvenience upon the shortfalls with regards to WIFI, the hairdryer as well as our breakfast.
Please rest assured that your feedback has been appraised by department heads concerned for their immediate improvement on the current services provided.
On the positive note, we are glad that you have enjoyed and took advantage of our convenience location, being close to shopping and dining options in the area of Seminyak.

Once again, thank you for sharing your constructive observation with us and it would be our great pleasure to welcome you again in the not too distant future.

Best regards,
Putu Riana
Resort Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 November 2014 via mobile

Returned from Bali just and on the way home and feel obliged to warn others that this is not a villa to enter if you are looking for an acceptable level of clenliness. Pretty much everything seemed filthy and tired. Staff were a mixed bunch, some were pretty dull lacking in helpfulness and others pleasant enough as what one would expect. Definitely not what I would rate a 4.5 star anything.

Like others wrote, beds not great and mosquitos are plentiful in and out of the rooms. You also spend half the stay logingin and re-logingin into the wifi network pretty much everytime you need to use it. Name and room number drilled into your head each time you type it in the tiny login screen.

Citing some examples of further frustration, on arrival in the evening @ 7 or so, strait away front desk wished to collect remaining payment ontop of the one nights deposit already given. No real chance to settle down but I wonder if they were concerned after the first night if we hadn't paid whether we'd bugger off someplace else.

On our arrival to villa, we had to call for help with fixing the airconditiong which after the helper came to look at it still never really worked properly the whole stay. Get the overwhelming feeling no one cares to upkeep. Noticed quite a lot of bird crap around and on the deck chairs too to add to the filth.

What agitated us most was simply the extension till 6pm which we were charged half a days stay which we reluctantly paid as we were out and needed to take a dip and shower before flying in the evening. Returning as we did we were really disgusted to see that breakfast was left out all day without being cleaned up and it felt like an avery with birds everywhere leaving a right mess of the food and tons of poop and feathers in the pool. Seriously Seminyak SPV, get your act together.

Also the food, really needs attention too. Pancakes were the only thing I took away from this stay as a positive.

And going on replies to negative posts the the management reply to, sincerity like that of our stay seems extremely lacking.

Date of stay: November 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
1  Thank piratecaw
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Putu R, Manager at The Seminyak Suite - Private Villa, responded to this reviewResponded 1 December 2014

Dear piratecaw,

Thank you for reaching out to us and providing us your valuable review. We truly believe that your highlighting areas of shortfalls keeps us striving to improve facilities and services currently provided.
We pride ourselves on providing personalized service to all of our guests, but regrettably, we seem to have failed on this occasion.
We sincerely apologize for inconveniences you had during your stay with us. The issues you raised have been taken on board for immediate improvement. Please rest assured that we are committed to correcting our shortcomings and providing the best accommodation and services to our guests.
Could I take this opportunity to invite you to contact me at riana@astadala.com in order for me to personally extend our sincere apologies for the problems you have encountered during your stay with us.
Should you be returning to Bali again, we hope you will let us have another chance to welcome you back and regain your trust in us.

Best regards,
Putu Riana
Resort Manager

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Reviewed 21 November 2014 via mobile

Clean and comfortable.
Very disappointing breakfast served in communal restaurant unlike other villas where they will lay out the breakfast in your villa itself.
A very run of the mill operation. Nothing special

Date of stay: November 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Thank B S
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Putu R, Manager at The Seminyak Suite - Private Villa, responded to this reviewResponded 24 November 2014

Dear B S,

Thank you for having taken your time to provide us with your valuable feedback relating to your recent stay with us.

We are sincerely concerned to learn of your less than satisfactory experience and please rest assured that we have duly taken note on the areas of shortfall for immediate improvement to regain your trust in us. Please allow us on this opportunity to clarify that we do provide an option for breakfast set up in your villa and we would like to extend our sincere apologies if our staff didn't explain it to you.

We sincerely hope that the recent stay had not marred your impression you have on us since we will look forward to having another privilege of welcoming you again in the near future.

Best regards,
Putu Riana
Resort Manager

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Reviewed 19 November 2014

The accommodation was perfect for our family get together - there was some decorating going on but nothing that spoilt our time there - the staff could not have been more helpful and they were so friendly and always had a smile :-) . The breakfast was fab!!
The location was perfect!! in amongst all the bars and restaurants but with good easy access to the beach - it was a little haven of peace in amongst the hubbub of the busy main street.
We took a trip to the Gili Islands just off Lombok...we found paradise for snorkelling and diving...we will defo be back to Seminyak Suites and also take a few days in the Gili Islands next time.There is so much here to see!!!
The Balinese people are so friendly and we weren't pestered that much except sometimes on the beach.
As Arnie said....we'll be back!!!

Date of stay: November 2014
  • Trip type: Travelled with family
    • Rooms
    • Cleanliness
    • Service
1  Thank tonycI6190KE
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Putu R, Manager at The Seminyak Suite - Private Villa, responded to this reviewResponded 24 November 2014

Dear Tony C,

Thank you for taking the time to share your experience and it's great to know that you enjoyed your stay with us. It is always a delight to receive recognition of our commitment to create memorable experiences for our guests and even more rewarding to know that you will be returning to stay with us on your next visit.

We will definitely pass on your compliments to the entire team and we are sure they will be happy to know they have left such a great impression. Obviously, this positive feedback will spur the team to strive further towards excellence.

It was indeed our great pleasure to have you as our guest and we certainly look forward to having another privilege of welcoming you again in the not too distant future.

Best regards,
Putu Riana
Resort Manager

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Reviewed 14 November 2014

The service here is excellent, you will always see smiley staffs who greeted you and asked about your day :) My husband and I were also impressed that every staff we met for the itenary planned (Eg, spa/ cooking class/ candlelight dinner) they are all aware that it's our second stay and the schedule we had even though it's the first time we met them.

The location is really convenient, when you walk out there are boutiques, restaurants, cafes, bars, supermarket, convenient store.

Their spa experience was great too! Although it is more expensive than the massage and spa found along the streets but the service and overall experience is really can't be compared.

Money spent is really worth it and definitely a great place for Honeymoon!

Photos and more details are added to my blog: illusorydoll.blogspot.sg ^^

Date of stay: November 2014
  • Trip type: Travelled as a couple
    • Location
    • Rooms
    • Service
Thank Illusorydoll
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Putu R, Manager at The Seminyak Suite - Private Villa, responded to this reviewResponded 15 November 2014

Dear lllusorydoll,

Congratulations on your marriage!
We are honored to be your preferred accommodation in celebration of your honeymoon.
We are delighted to learn you thoroughly enjoyed your time with us and that of your commendation towards our staff services. We are happy to know that our convenient location is to your liking.

The team at The Seminyak Suite Private villa joins me in thanking you for acknowledging our efforts in creating memorable experience for our guests.Obviously, your positive feedback will spur the team to strive further for excellence.

We will surely look forward to having another pleasure to welcoming you again for joyous occasion with us in the near future.

Best regards,
Putu Riana
Resort Manager

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