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The Westin Mount Laurel: Traveller Reviews

4.0 of 5
555 Fellowship Rd., Mount Laurel, NJ 08054
Hotel amenities
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Ranked #10 of 28 hotels in Mount Laurel
4.0 of 5 stars 59 Reviews
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Reviews from our community

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Traveller rating
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Date Rating
ronwilson_nj
Newtown, PA
1 review
“Below average for a "four star"”
3 of 5 stars Reviewed 4 May 2009

I stayed here in confidence given the brand name. However...I found the hotel stale and "average" however very clean. The hotel had no personality at all. The parking situation is horrible. Valet parking is the only real option..(when there's no special events going on). When there is a special event (wedding, etc) at the hotel. Hotel guest are placed on the back burner and restricted from one of the main entrances and parking areas creating a huge headache for guest. This was my wifes birthday weekend and hugely disappointing. The room is 'good sized' with all the amenities including a full bar with all the trimmings. This ended up being a down-side as well. The prices for the in-room amenities are crazy considering the area. My wife and I made a point of not using or eating any of the items and were charged for things we didn't use anyway!! Which tells me they do not keep accurate records of the items they stock in the room.

I was truly expecting more from the Westin brand. This was largely disappointing. Bland service and hotel overall.

I personally have stayed at another local 3 star hotel that offered more value and comfort at lower prices. And the 3 star that I know of even serves up breakfast at no cost as well.

So how does a cheaper hotel offer more at a lower cost than Westin..? I think it's time for Westin to figure it out. Westin offers you nothing unless a hefty price tag is attached to it and is seriously lacking in personality and hospitality.

In it's current situation.. I would not stay at this Westin again. I was expecting way more comfort for the money and this was has tainted my view of Westin's in general.

  • Stayed April 2009, travelled as a couple
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 2 of 5 stars Service
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sbenjamen
Washington DC, District of Columbia
Top Contributor
59 reviews
169 helpful votes
“The best place I've stayed in Mt. Laurel”
5 of 5 stars Reviewed 18 March 2009
1
person found this review helpful

Over the past five years I have stayed at every hotel on the Mt. Laurel/Rt 73 strip and the Westin has beat them all - for comfort, cleanlienss, service and value. This is a new hotel and it beams. Staff from bellman, to front desk, to waiters and housekeeping are equal to any of the luxury hotels I've stayed at throughout the world. Their attention to detail is spot on.

My stay was for five nites, as I was there for a wedding. And never, did I have a complaint about the place. For once, a heating/ac system that made no noise and 71 degrees was 71 degrees. And bonus, a window that opened to let the fresh air in.

The furniture and decor was sophisticated. And of course, the heavenly bed from mattress to duvet just wrapped me in elegance.

I do agree that the prices in the restaurant were high. A coffee, fruit and cherrios...$27.00 made me look elsewhere for my meal. But there are plenty of restaurants in the area.

Overall, it was a wonderful experience. And the Westin will be my preferred hotel when visiting family.

One more thing, the wedding was at this hotel too. It is a terrific venue!

  • Stayed March 2009, travelled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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travelerSan
San Diego
Reviewer
5 reviews
6 helpful votes
“This was our second stay and the hotel is very nice.”
4 of 5 stars Reviewed 10 March 2009

We were visiting family in the area and the rates at the Westin, Mt. Laurel, were better than some lesser hotels in the area. The hotel is new and was very comfortable and convenient to major roads in the area - NJ Turnpike, Rt. 295, Rt. 73.

  • Stayed March 2009, travelled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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TravelTwit
New Jersey
Senior Contributor
23 reviews
18 helpful votes
“Absolutely fantastic!!”
5 of 5 stars Reviewed 2 March 2009

My husband and I took our 2 girls (13 & 8) on a weekend getaway and we ended up at the Westin in Mt. Laurel. It was close to a Fun Plex for the kids and they also wanted to swim, so the hotel was the perfect choice.

Hotel
This hotel is 9 months old and is beautiful. It has a very nice swimming pool and fitness area. We stayed on the 7th floor and because it was a slow weekend, there was only 1 other family on that floor...wonderful!!

Room
The room was very nice; there is a huge tub and stand alone shower with 2 showerheads that was wonderful. There is a mini bar and some snacks in the room which are expensive, but if you don't feel like going to the vending machine, it works out fine. The beds were, of course, very comfortable. We all slept like babies.

Staff
The staff was GREAT. They were very friendly and extremely proficient. We got checked in and given an overview of the hotel before being sent up to our room.

Restaurant
The restaurant is called the Bellagio and the food and service were excellent. They were very attentive and made sure we were enjoying our experience. I had salmon, my husband had a huge juicy steak cooked to perfection and our kids each had pasta. We were all very pleased with our meals.

After a great dinner, we went back to our room, rented a movie and drifted off to sleep...our girls can't wait to go back! Little do they know...my husband and I have already planned to go back....without them!! :-)

  • Stayed February 2009, travelled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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bowiegreenes
Bowie, MD
1 review
1 helpful vote
“Great experience at the Westin”
5 of 5 stars Reviewed 2 November 2008
1
person found this review helpful

We used Hotwire and picked the town b/c it was halfway to our home and we needed a place to stay overnight. With Hotwire, you don't know the hotel you're getting until you pay for it. I was pleasantly surprised. The hotel seems to be brand new (opened less than 6 months ago). The front desk staff were very friendly - Hotwire booked us a double room, and I asked for king when we got there. We had no problems making the switch.

We ate dinner in the hotel restaurant - the Bellagio. It is expensive ($100 for two, including tax, tip and a bottle of wine), but it is very much worth it. The service was impeccable. They don't assign just one waiter to you...they all share the responsibility. The food was delicious - traditional Italian fare. The atmosphere was very relaxing. Most comfortable seats I've ever been in at a restaurant. All in all, the restaurant contributed to a very relaxing evening.

  • Liked — Hotel restaurant
  • Disliked — Nothing
  • Stayed November 2008, travelled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Check-in / front desk
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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The Westin Mount Laurel Also Known As

  • Westin Mount Laurel
  • Mount Laurel Westin
Address: 555 Fellowship Rd., Mount Laurel, NJ 08054

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