OK, I like the hotel, and only gave it 3 stars because of this issue! The location is good, wish there were more stores, and restaurants near, but we made out OK with what was available to us. The hotel itself is very nice, and clean, I have no complaints with the cleanliness of the rooms, or hotel, or helpfulness of the staff. My only problem, and the reason I would not consider staying here again, and only gave 3 stars is there seems to be no supervision of the children in the hotel. The children on the floor I was on constantly ran the halls, and well into the late night, and this was every night. There was one night that they ran the halls knocking on doors, and it was after 11PM. Called the front desk, but got no answer. I understand there is a pool, and arcade for the children, and I am glad there is something for the children to do, but there must be some type of supervision of these children, so that other guest of the hotel can relax after a long day of work, without having to worry about being awakened by children running through the halls, and knocking. These children's parents must have been sleeping while the children were all over the place because I can't imagine that parents would allow their children to be so inconsiderate of others, but I could be wrong. Although my children are grown now, I always made sure they respected the fact that there were other people at the hotels we stayed at, and that meant being quiet in the halls. This hotel is great if you don't mind children running up, and down the halls all day, and night without supervision. Really liked the hotel, but I definitely can't see myself returning!!
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
25 February 2012
Thank you very much for taking the time to review our hotel. We are pleased that you found the staff and cleanliness to be up to your standards. However, we do apologize for the noise disturbances you faced during your stay. Weekends and school vacation weeks tend to be extremely busy here at the hotel, as we are a top family getaway destination. We regret that the noise disturbance you faced is enough of a deterrent to keep you from coming in the future. We do want to make sure you are aware of the Hampton Inn 100% Satisfaction Guarantee, and it would be our pleasure to extend that to you.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC