I feel like if i were to type out everything that went wrong during our stay i would sound like an over critical crazy person. I'll start out by saying we had pretty high expectations, the resort was higly recommended. We made our reservation weeks, maybe a month or so ago. OUr room was a bit of a let down, same price (over $200/night) as similar rooms but ours with no deck or balcony and very outdated. We went to make reservations not long after our arrival (for sailing, kayaking etc.) only to find out that sailing was cancelled for the wknd. and kayaking was all booked up. When we asked if we needed a reservation for the Sat. night BBQ the clerk laughed at us. NObody apologized or even flinched at our disappointment in not being able to participate in activities that we figured made the $200+ night seem fair. THe BBQ was awful. raw beef kabob anyone? bad food, more staff than guests. one just sitting at table smoking a cig while they all chatted. we were only guests for awhile. we didn't even bother complaining about food (as complaints went on deaf ears so far) and left hungry. ANd it went on and on. the asst. mgr. Sam ended up saying he was sorry and took our dinner off the final bill. He said there had been no sign of the mgr. and they had a wedding blah blah blah. Offering us excuses did nothing to make up for our lost wknd. We don't get to vacation often and this wknd. was a splurge we will regret for some time!! I have no idea how this resort gained it's reputation and maybe i'll never no, but you couldn't pay me what we paid them to go back. I am beside myself how bad the service was and how tacky the resort was in handling our complaints.
- Bluefin Bay Hotel
- Bluefin Bay Tofte
- Bluefin Bay

