“33kps "high speed" internet... seriously?”
I visit this area 4 times a year to visit my nearby mother in-law and have had nothing but problems - and I travel several times a month domestic and overseas generally with no issues elsewhere. For a couple years we tried the Marriott Courtyard down the street but almost always had noise problems. Then the Hilton, but also had noise and service was pretty pathetic. So this time I thought I'd try the Crowne Plaza - I even paid extra for the "executive floor".
To be fair, let's start off with the good part: The bed is very comfortable, the room was clean, and the staff - especially in the executive lounge - were very friendly. It was also quiet - but that will happen when there's a total of 5 cars in the parking lot. Slow week?
But here's my big rub. The nature of my job requires me to stay in email/internet contact. The hotel advertized high speed wireless, which these days has become pretty much a minimum expectation. When I first tried to log on I noticed problems, then discovered it was very intermittent even with a strong wireless connection, often dying completely. I contacted several people, had several people say it was going to be fixed, but nothing. Maybe I'll even attach my screenshot of a speed test - yes it was dial up speed. Luckily my mother in-law did have a real high speed connection and since I had to spend a lot of time over there, I got work done - and I also took advantage of the mini hot spot capability of my iPhone. But this is a deal-breaker for me. True, reliable high speed internet is simply a requirement for my job.
Some other notes: my big complaint at most hotels was true here: lack of power outlets to charge cell phones (especially next to the bed where I can also use it as my alarm), computers, iPad, etc. There was one single outlet on the desk lamp, and the lamp had to be half off the desk in order for chargers to fit the orientation of the outlet. The carpet was a bit worn, and the toiletries were no where near appropriate for the supposed four star category of this hotel. Sorry, this is really a three star at best. The free breakfast and evening drinks in the executive club lounge were pretty pathetic, but since I just eat cereal in the morning it was ok - and better than spending $20 like I'm often forced to do at other hotels. On Thanksgiving the lounge was closed and we were told to partake in the "continental breakfast" in the lobby - strange tasting coffee and just some cold danishes - no cereal or other options. Gee... and I paid extra for the upgrade to the executive floor... hmmm...
But the bed was good, and I slept well. If that's all you need, then the Crowne Plaza is an option. If you need reliable internet, look elsewhere. If you want true four star then I guess you're heading into the JW or similar closer to downtown - there's nothing in this part of town.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
2 December 2011
I am sorry you had such a difficult time with the internet during your stay. This has been our focus area the past few months and we just recently changed our server. I am glad you had a quiet and comfortable stay with great service, but I definitely agree with you that good, reliable internet is a must! I will make sure our engineering department is continuously monitoring our routers to ensure our speed is up to par. Thank you for sharing both your positive experiences with your suggestions for improvement. I hope that you will give us another try when in Grand Rapids again visiting family.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC