These stressed out innkeepers at Penny House need a spa vacation!
This somewhat shabby inn/spa might seem acceptable if you take care of the owners' needs and don't need them to attend to yours. (Wait a minute. Didn't I go to a spa so that I - underline I - could get a little R & R and TLC?) And if you don't mind a dusty room, a bit of grime, someone else's crumbs under your dirty table doily, stained spa robes with holes in the pockets (where's my key!?), screechy water pipes and a host who smiles while plotting revenge!
In new relationships, we ignore little lies at our peril! First, I was quoted a conference rate and then, when booking the reservation, was told (same day) that the rate was no longer available. Upon arrival I was told I would have to move the next day because of a problem (a broken toilet). The cause of the glitch was shared at breakfast - yecch! TMI as I'm eating! Wishing I didn't have to unpack, pack, move and unpack again (first vacation in years! I want to unwind, not unpack!), I requested a rate adjustment and was offered the conference rate that had been given and taken away on the phone.
The big clue I missed about further trouble to come might have been when I was offered juice at breakfast and I asked if the cranberry was without sugar - insolent question for a spa, huh? The owner scowled and snapped: no one makes that! Uh, ever hear of Ocean Spray?
Flash forward to check out. I'd been trying to make these sad souls comfortable with friendly greetings and thought maybe all was well. Ah, the bill! Every single charge was elevated dishonestly to show false, nonexistent "promotions"! Even more expensive massages I not only did not request, but explicitly said I did not want, were charged and then "discounted," resulting in no discount or the promised rate adjustments at all! Like when a store raises prices and pretends to have a "sale."
The icing on the cake was when I showed the owner/innkeeper the correct room charge listed on her website, right next to my specific room - each has a cute name. Her reply? That's not correct!
This "spa" will not add to your serenity in this beautiful Cape Cod town.
Next time I'm going to find a nice clean B & B or cottage, eat breakfast out, and get my spa treatments at the Sheraton!
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
26 March 2011
It is quite clear that this person was not happy with their stay at our inn. As I recall during checkin at 11pm that we had to upgrade this person to the Lucky Penny Suite for the week (at no additional charge), she then insisted on us moving her to the original room (Penny Social) the next morning. Each day she had booked a massage and Megan (her favorite therapist) received a $20 tip each day. Margaret served her breakfast each morning and she was very happy until the day she checked out when she argued about her bill and said that she shouldn't have to pay anything for her stay since she was inconvenienced and that her stay should be comped due to her pain and suffering. Well she is a psychoanalyst, maybe she was stressed out coming to the cape for a conference and forgot...Sometimes you can't please people no matter what you do.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC