I love Maine. I grew up there and whenever I get to travel back, the wonderful coast and unique nature of my home state make it an amazing trip. We looked for a place because the Yachtsmen wasn’t open for the week we were there and ended up settling on room 26 at the Cape Arundel Inn. The room was fantastic. The bed was comfortable, and the room had spectacular views of the water. The breakfast was served to us, at least the hot portion was, and the rest we were at liberty to get on our own, which suited me. The woman who attended us in the dining room, whose name I regrettably cannot remember, was kind and courteous. She was very nice and it was a joy to be served by her.
The front desk was another matter though. I called to inform them that I was going to be in late because we were driving in from Virginia and had hit traffic, the lady was nice arranged to leave the room open with the key inside which worked well because there office would close before my arrival. Upon our arrival though, it was cold and windy and we found ourselves locked out, not knowing that even though it was 45 min past closing time, the front desk had stayed late. It was minor, but still an annoyance.
However, what really got me was the 200 authorization the put on my credit card before telling me what it was. It was money that I planned on spending while I was there, just not with them. They stated it was “in case you decide to dine with us in our dining room". This honestly, was presumptuous and rude. How dare you reserve 200.00 of my money, not tell me what it’s for until afterwards and act like you’re doing me a favor by letting me use it at your hotel. This alone is what will stop me from ever staying here again. Because of this I had to cancel several gift purchases and while I made them later on it was still an inconvenience and totally uncalled for. I will never stay here again. I work for my money and I will not have it taken from me in some scammy practice that is supposedly for my convenience.........
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
2 May 2011
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We are delighted that you made the choice to come to Cape Arundel Inn and that you found the accommodations comfortable, the view fabulous and your breakfast a positive experience. In regard to the credit card authorization, we have recently upgraded our credit card technology and this authorization was an automatic feature that per our vendor most hotels use. This feature does a pre-authorization for incidentals as you will find in most hotels today. We understand that the balance on your account after the deposit was charged to this authorization and that left $80 for incidentals such as room service, merchandise or dinner. If the guest purchases merchandise or dines with us the charge is added to the room and at check out the balance is settled.
While this has not been a issue with any other guest to our knowledge we have contacted our credit card processing agent to find out how we can opt out of this practice. We do appreciate that you have brought this to our attention so we were able to improve this process as our goal is to delight every guest. We apologize for any inconvenience from this credit card processing practice and we hope you will accept our apology and come back to enjoy our beautiful views of the Atlantic Ocean and award wining cuisine.
Cape Arundel Inn
This response is the subjective opinion of the management representative and not of TripAdvisor LLC