My first problems were with my reservation. I reserved a room with 2 double beds. When I arrived, they had put me in a king room. When I mentioned that I had reserved 2 double beds, they moved me to another room. I am concerned that I did not get the same quality room that I would have had. I am a platinum member, and he moved me to the first floor. At most IHG hotels, I have noticed that platinum members are put on a better floor, and it is always the higher floors. If all of the rooms are like this, the bathrooms are extremely cramped. You can barely open the bathroom door without hitting the toilet. There was not enough room for more than one person to be in there. In addition, you had to close the closet door if you wanted to open the hotel room door. That's not so bad, but it is poor design. (see my pictures) Also, one of the beds was not working. It was a Sleep Number bed, but it was very soft and would not change its firmness when I changed the setting. It seems like it might have had a leak in it. I left a message with the hotel staff about this, but no one called me back. I also had a horrible experience in the bar. When I noticed that it had taken a long time for my meal to arrive, I finally asked what happened. The bartender said that he had forgotten to put my order in. As payment for my trouble, he took $5 off of my meal. It's hard for me to believe that they don't think my time is worth more than $5. I sent messages to the hotel and IHG 4 months ago about these things, but no one has addressed these concerns. I liked the variety of options at the breakfast buffet, but I would not say that the flavor was any better than average. The workout room wasn't spectacular, but it did have more options than average. On the good side, I really liked the shower head and the toiletries. Random things to consider. It did seem difficult getting to/from the hotel. I don't know if it was just the direction that I was headed, but I felt like I was always driving around the block to get across the street. The hotel does a lot of business with tour buses. It didn't really inconvenience me. There were more people at breakfast on certain days, but everything worked out. Also, they don't have much of a restaurant. There's a large seating area, but that's used for breakfast and large groups. If you want to eat dinner, you have to eat in the smaller bar area and wait for the bartenders to serve you.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Thank you for taking the time to send me your comments from your stay in December. I want to apologize for the inconveniece that you experienced here at the hotel. Our rooms at this hotel were built in the early 80's to a standard that was set many years ago. Our rooms have recently been updated with new decor with more on the way. Our Priority Club members are very important to us. I do see that you are are a Platinum member which if rooms were avaialble we could have upgraded you to a suite. Unfortunately, we only have 6 rooms in our hotel that we can offer to our members. Our hotel has several sleep number beds throughout the facility. For these beds we have set up a maintenance program to make sure we are checking and repairing these beds on a set schedule. It is obvious we missed your room on our shedule and I can assure you we will reveiw and make any necessary changes to our procedures.
I have reveiwed your comments to our Food and Beverage Director about your experience in this department. I know for sure that he has addressed this issue with those involved and since your stay we have new employees that have helped us set a new standard in service and quality. In your notes you mentioned that you sent over to us and IHG some of your concerns, but unfortunately I had not seen them. We take our guests comments very seriously and they could have been misplaced and not made it to my Guest Service Managers desk.
In 2012, we are expected more renovations to take place which will include new restaurant, lounge, lobby area, etc. These items will not only give us a new look but will give us more optins for our guests to have a much greater experience at our hotel.
Mrjanto, I want to assure you that we strive to make sure that everyone has a comfrotable and pleasnt stay with us. It is obviuous we dropped the ball during your visit. Again please accept our apologizes.
Jerry K. Albert
This response is the subjective opinion of the management representative and not of TripAdvisor LLC