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383 - 388 of 457 reviews
Reviewed 6 October 2013

We were in town for a wedding and stayed 3 nights. Our trip started by being picked up from hotel staff in a cargo van in which we had to load our own luggage and the inside was very dirty. Once we arrived to the hotel there was only 1 working elevator which was also filthy (dirt, dents, and severely damaged wood framing). We were told the block of rooms being reserved for the wedding block had been renovated, but I cannot imagine this was done prior to the turn of the century. The bathrooms were tiny and the shower head was about neck high (and I am only 5’5”). Housekeeping seemed disinterested, and both days simply asked if we needed new towels. We would of course have to gather the used towels in exchange. There was no removal of trash or other assumed housekeeping tasks that are completed unless you request them. As you walk the building you will notice pieces of the ceiling falling off on the way to the ramp where you park. There is a pool, but it is in a room that appears was under renovation at one point, but then abandoned for years.
At the time we checked in we had requested a ride to be arranged to take us back to the airport. It was promised that either hotel staff would take us in the shuttle or a cab would be called. The night before we checked out I confirmed this and was told that the hotel would cover the cost of the cab since the shuttle service was unavailable at that early hour. The following morning for check out we asked about our ride and the man at the desk had no knowledge of the cab arrangement. We had to prompt him to then call the cab company, since this did not appear to be an obvious next step to him. We discovered that as we had come to expect, the ball was dropped and no ride had been arranged as promised. We were told they could have one there in 10 minutes. 30 minutes later one arrived and we barely made it to our flight on time. The man at the desk was extremely unprofessional and he never once apologized.
Once we arrived home I spoke with the manager “Ted” to discuss the cab arrangement, because at this point all we wanted was our $20 reimbursed for our ride. The manager’s response was “all I can do is say I’m sorry I guess.” The manager refused to reimburse us $20 and said “you could tell me it cost you $400” even though I only asked for $20 to give us some consolation for what we went through. Yes, these rooms are $59/night, and are horrible. The hotel is in horrible shape, the rooms are old and unclean, and the entire staff was unprofessional in their appearance.
I have never felt as though I had to write a formal complaint, but this experience really left me no choice. I BEG you to strongly consider other hotel options in the Sioux Falls area, many of which are really just as close to the Downtown area.

Date of stay: October 2013
  • Trip type: Travelled as a couple
    • Rooms
    • Cleanliness
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2  Thank nern121
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 16 September 2013 via mobile

The hotel was a good value for what we paid. Ask for the hospital rate if you are visiting someone in the hospital. There are some areas that need work, but it was fairly clean and comfortable. The staff was friendly, and I would stay here again.

Date of stay: September 2013
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Thank sioux_pilot
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 13 September 2013

Went back to my home town for a reunion. When We arrived to check in, We were greeted immediately. The check in process was very quick and efficient. It made me feel they appreciated our time and that they valued us.
This hotel looks and feels just like it is... Very new. The rooms were very nice, and it was very quiet.
There is a very up scale restaurant right next to the property, which was fantastic.

The stay was 5 stars for us.
The only thing we didn't like was the price for the over night stay. $159.00 plus tax. I would go back and stay here. I have travelled all around the U.S. and feel $119.00 would be more characteristic for a place like this.

Great place!

Date of stay: July 2013
    • Value
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Thank Serviceminded1
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 23 July 2013

This place is horrible. I have been staying here on and off for 6 months because of my employer puts us here and only cause of that. Front desk has some good service at times but recently I had to learn to speak Ebonics in order to check in. Rooms are dirty and the showers hardly work. Beds are out dated and uncomfortable.

I wouldn't wish this hotel on my enemies.

Date of stay: July 2013
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Thank usmc5749
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 10 June 2013

This hotel has seen better days. It seems to need a major renovation, but the location downtown is fantastic for spending time at bars and/or restaurants. I just think the building needs a little TLC, and then it would be a go-to spot for visitors. Pool was under construction, as well as a couple of other areas throughout the hotel. Attached to the skyway for easy getting around without going out in the rain.

Date of stay: June 2013
  • Trip type: Travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank NIUshibbyman61
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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