Lee Greenspan in customer service totally saved my (and my girlfriends') Memorial Day weekend. We went down to MIA for our friend's bachelorette party and she had unwittingly booked us at a hotel with no pool. A girlfriend who lives nearby was coming to hang out with us on Saturday night, so she booked a room at the Delano with Lee's help, and basically saved us by letting us hang out by the pool while we waited for her to check in.
At the same time, we had no idea that MIA is so nutty during MDW, with all of the nightclubs booked with major rap shows. We really could not have gone out safely as a group of all girls that night, so the staff went above and beyond when they suggested we stay in and hang out at the Beach Club. They even sent us a complimentary round of drinks at our cabana.
We met really fun people during our stay, and enjoyed the delicious drinks and food all day on Sat. through the wee hours. My friend's room was gorgeous and I couldn't get over the beautiful and thoughtful touches that made the experience pure luxury from the time we stepped in the door.
Thanks to Lee and everyone who took care of us, I can't wait to get back. I don't plan to stay anywhere else when I visit. My friend who booked the room will be back again to stay at the Delano in just a couple weeks to treat her best friend. That's how much we love it. Best hotel and best pool in the city (not to mention the Florida Room is one of the best cocktail bars in the country). We couldn't have had a better time. Thank you Lee (and Michael at the Beach Club).
- Also Known As:
- Delano Hotel Miami Beach
- Delano Resort Miami Beach
- Delano Hotel
- Delano Hotel Miami
- Delano Miami
- Official Description (provided by the hotel):
- Located in the heart of South Beach and directly on the ocean, Delano is the ultimate world-class urban resort and self-contained destination. Boasting America's first Indoor/Outdoor Lobby, the hotel's public spaces create the feeling of an interwoven "village" with almost no separation between indoors and out. With its soaring and unforgettably beautiful Lobby, legendary white Guestrooms, lushly landscaped Orchard, breathtaking Pool, the renowned Club Essentia wellness center and spa and stunning private beach, Delano epitomizes Simple Chic for a modern world. Delano offers seasonal packages and special offers including spa, breakfast and parking packages. ... more less
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