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All reviews the reserve room was clean parking garage blackhawk elevator
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Reviewed 8 July 2014

The Beds were Horrible! The waitresses have no personality. The front desk staff are boring, dry and to serious. The hotel has no hot tub or gym to workout. The first time I stayed here the rooms were very dusty and dirty. This is the second time I've stayed here mainly because I was given a complimentary room. The only great news that I have is that the room was clean but everything was not so great :(

Date of stay: July 2014
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank Raul R
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
RCHColorado, General Manager at Grand Z Hotel Casino by Red Lion Hotels, responded to this reviewResponded 20 July 2014

Dear Valued Guest,
Thank you for providing us with feedback on your stay. Our number one goal at Reserve is not only to meet, but exceed, guests expectations and I apologize that we failed with this. We generally get very good feedback from guests concerning our pillow top mattresses so I am sorry to see that you did not feel the same. I will address the cleanliness issue with our Housekeeping team to ensure this does not happen again. In regards to your comments on our front desk and beverage service team members, I must admit, I’m a bit shocked at your comments. Our team members take great pride in showcasing their pleasant personalities and try and provide exceptional guest service at all times. I will share this feedback with our team, as it is an important reminder to not always be “serious” and have “fun” in the hospitality industry. In the future, please do not hesitate to call our 24 hour guest service hotline at 303-921-2576 so that a manager can rectify your concerns immediately. Thank you again for your feedback and we do hope you choose to visit us again in the future.
Sincerely,
Shannon K.
General Manager

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Reviewed 8 July 2014

This hotel is within walking distance to the opera house, however, since one in our party has a lung condition and the walk is up hill, we had to take the car and park it at the opera house. However, the hotel has free valet parking and the parking fee at the opera house wasn't too bad (I forget what it was, but you could google it.) We found the staff to be very accommodating and friendly. Just be aware of the hilly walk if you're going to the opera.

Date of stay: July 2014
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank Novelist-Rita
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 8 July 2014

I stay here frequently and am never disappointed. The entire staff is always friendly and very helpfull. Great Luau/fireworks party on the 4th. In the past the restaurant wasn't always the best but it has improved greatly. I will be back.

Date of stay: July 2014
  • Trip type: Travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank Terry T
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 7 July 2014

Very upset. Made reservation 4 months ahead for 3 rooms/$250 each as we had family traveling here to spend the 4th of July as a family to watch the fireworks. I specifically told the gal taking our reservation we are bringing an 18 month old. Driving up my brother called and said the manager said NO ONE under 21 not allowed on premises. I have pictures of several kids on the premises enjoying the fireworks display. This completely ruined our planned-in-advanced family 4th of July. AmeriStar will have our business from now on

Date of stay: July 2014
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
2  Thank 943marcellaw
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 7 July 2014

The room had been renovated and was clean -- but obviously smokers had been in the room before and the smell was very noticible. Otherwise the location was good, the room was quiet, and overall it was a good experience.


Date of stay: July 2014
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank Paul D
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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