My boyfriend and I came to the Madonna Inn the day after Valentine's Day. We are not familiar with the area and were a bit lost so we called the hotel to ask for a little help. The first time we called the girl rudely told my boyfriend she didn't know what street we were on and hung up on him. The second time he asked for driving directions she stated they didn't have driving directions! Really? No directions to your hotel. When we got there you would have expected a place that gets most of it's revenue from people coming from outside the area, to have welcomed their guests with plenty of information about the inn because most likely guests don't know about hotel. Well the same girl who told us she couldn't help us get to the property, also just gave us our keys didn't welcome us, didn't tell us about any of the spa or restaurant times, nor any other amenities provided by the Madonna Inn. Due to that check in experience my boyfriend and I were going to check out the next day we were not impressed by a place that markets it self as a get away for couples, it seemed to us more like a motel. Then when we got to the room due to the fact the girl at check in did not tell us anything I called to ask about room service, it was her again. When I asked it was like I was bothering her with questions, she shortly answered and hung up. I went to bed very upset my boyfriend had put down such a large Deposit for such a poor experience. The next day really turned around the food is amazing, Sue in the wine market was nice, knowledgable and actually showed the kind of service we paid for. Kelsey and Danielle really did a wonderful job in the spa and the steakhouse server at our dinner was superb. Basically the girl at check in should either consider a new career path or spend a day learning about hospitality because she is a terrible reflection of a wonderful hotel. If I was a front desk manager I would be worried about leaving that girl alone, she almost lost a customer for the Madonna Inn.
- Also Known As:
- Madonna Hotel
- Madonna Hotel San Luis Obispo
- Madonna Inn San Luis Obispo
- Madonna San Luis Obispo
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