“If you are accustom to Best Western quality or service, you should avoid this place at all cost!”
If you are accustom to Best Western quality or service, you should avoid this place at all cost! I used to stay here often from 2005-2008 before I was a Best Western Diamond and always enjoyed my stay. This last trip was terrible. I checked in around 10PM midweek Nov 2011 and the man who helped me was clearly woken from a deep slumber and excessively disheveled including a random yellow t-shirt he was still wearing when I check out the next day. I stood there thinking “I hope the reason he took so long to answer the door was he stopped to wash his hands”. His appearance was shadowed by his disgruntled attitude. I may as well have interrupted the Super Bowl. I booked a “1 King Bed, Handicap Room” and after he repeatedly looked over my jeep and trailer which would need to be parked at the far end of the parking lot he placed me in a room at the top of the stairs as far away as possible, and of course no elevator at this location. The room was clearly not a Handicap room and he never asked if the change was OK? I made the mistake of stepping on the grass, which from the smell of the mud up over my ankle was a dysfunctional septic field. 1030 at night the last thing you want to deal with is stinky sticky mud, but the standing water in the morning with no recent rain made me believe I was right about the failed septic. Once in the room and clean I realized they don’t use the 3 sheet method on the bed and instead had a smelly cover/comforter thing. The breakfast was the normal except the hardboiled eggs were room temperature and no salt was available; which I am sure make the doctors happy, but not me. The coffee was disgustingly weak and served in a Styrofoam cup. I never thought I would wish for a cup of army coffee, but thankfully the gas station was pretty much the same thing. Then I laid down to take a nap before check out and suddenly with no knock a maid is standing in my room staring at me in bed while I was sending some emails. She said she was told the room was empty and just stood there. Finally after a long silence she left without an apology; the front desk never said anything when I did check out on time. Even the bathroom accessories, towels and in room coffee were not the same quality I have seen from other Best Westerns without the “Plus”. My bottom line impression is: this is a cheap “mom & pop” operation running down a good name and good hotel. Best Western should re-evaluate their contract with this location. Happy Travels
Drive to Pismo and spend the extra on the Best Western there, it is worth the drive.
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC