“"DISAPPOINTED"”
1 of 5 starsPending review
Conversation started June 27
Russ
6/27, 10:15pm
Russ
To the Manager of the Holiday Inn,
I am writing to bring to your attention the recent issue we had during our stay at your hotel. We were in room 505 from June 21 - 27 and, for the most part, completely enjoyed our stay. The issue occurred on the second last day my family and I were there. On Friday, June 26th, we had planned a day at the beach. I opted to leave my watch in the hotel room so I didn't have to worry about it getting ruined by the salt water. The watch was left on the table near the t.v. Upon returning later that night, we were all tired and I didn't give the watch a second thought. This morning, as we were getting things packed up to leave, I noticed that my watch was no longer on the table where it was left. We unpacked and went through all the bags, as well as thoroughly searching through the room and our vehicle, but could not locate the watch. We reported the missing watch to the front desk agent, who stated he would have the cleaning service search the room, but generally appeared to be unconcerned. After finally returning home, we again searched through all of our bags, dirty clothes, and vehicle once again. The watch is no where to be found. I have no doubt that the watch is either still in the room or was taken at some point during the day we were out on Friday. I am really hoping that it was somehow misplaced in the room and will turn up soon. I have attached a picture of the watch for identification. If you would like additional pictures with me wearing the watch, I can provide those as well...as we have several vacation pictures showing me wearing the watch. I would appreciate any update on what is determined, whether the watch is found or not. Thank you for your attention in this matter and I look forward to hearing from you soon.
I brought this to the attention of the manager on the 27th of June, the day after we came back from California. I'm waiting for their response but it seems like our issue is not important to them. I left my contact number,but i haven't received any response from them. what really bothers me is how often does this happened without the management having any interest in their costumers complains.