I made my reservation for 1 night back in April. In July, I changed that to two nights, Check in the 7th and check out the 9th. On the website it states that it won't show the changes online, but that is was confirmed by the hotel. 3 days before I arrived, I received an email stating my arrival for one night. I called the hotel and spoke with the manager and she stated that her computer has me for 2 nights and that the email was machine generated. I confirmed this again that day before I left without telling the lady at the counter. I just asked how many nights it had me for and she stated 2.
I arrived there and they had me for only one night and they tried to "jack" up the price from $79 to $159 per night. Every other hotel was booked due to a Monday night football game in town, and I was traveling by myself, a female, to Oakland. I didn't get another hotel until after midnight, and for over $300. La Quinta did nothing to help. All they said was "Sorry, we can't help you".
Horrible. I just wrote to the company and I will come back and let you know if they help me out and reimburse me for my troubles.
- La Quinta Oakland
- Oakland La Quinta

