As is typical with hotels that have a wide range of reviews such as the Crowne Plaza Beverly Hills, our stay fell somewhere in the middle. Not a perfect stay, but far from horrible. I traveled here for a conference at UCLA and the value was good for a 3-star or better property (one of the cheapest rack rates in the area - plus I got an even better deal via Priceline).

The property is in the southern end of Beverly Hills, but I still like the location. As a 30-something, I don't mind having to walk 15-20 minutes to visit Rodeo Drive (which is one mile north) or 5 minutes to some shopping and restaurants. There are plenty of eating options around the property, including the hotel restaurant which is pretty good (a little pricey, sure, but aren't all hotels?). You can walk one block south to Pico Blvd to find eating options or head north on Beverly Drive (about a 1/2 mile) and find even more of a selection. I recommend the 200 block of South Beverly Drive (Urth Cafe and Frida Mexican Restaurant in particular). Lots of other options, especially on Beverly that I wanted to try.

As for the property itself, some parts of the hotel are a bit run down (the walls and bathtubs for instance) but much of the rooms are updated and the lobby and bar area are nice. Room on 7th floor has new carpet, new beds, new chairs, and a 42 inch HDTV. The towels are low quality and a few things required a call down to guest services (the hairdryer was missing the on/off button, one key card did not work, and a light bulb was burned out) but someone was sent up within 10-15 minutes each time to remedy the problem.

As many have stated, internet access is free but the wireless signal in the room is very weak (I tried to connect once and it was too slow to work) but the wired ethernet connection (cable provided) is very fast. Given that the cord can be extended to the bed, I simply used the free wired connection in the room and it worked great. DId not try to use wireless in the lobby area, but since it is likely closer to the hub there, it may work well as others have suggested.

The biggest disappointment was probably the television. You have this 42 inch LG HDTV with a satellite dish but most channels either do not work or are fuzzy. You are supposed to get 30-40 channels but in my room only about a half dozen are perfectly clear (some local HD channels, a few ESPN channels, and TNT). The rest either get no signal at all (CBS, HGTV, Discovery) or a fuzzy picture (most of them). Seems like this could be an easy fix, but I don't know.

All in all, this property is far from perfect but our stay has not been overly painful by any means. A few adjustments (stronger wireless signals, better TV pictures, and better quality towels) could make a huge difference and would bump my rating from 3/5 to 4/5 easily.

My friend invited me along on his business trip and there is definitely some room for improvement at this hotel. First, it is the noisest hotel I have ever stayed at. Housekeeping staff had no consideration that guests might be sleeping at 8:00am and slammed doors, talked loudly and shouted to each other in spanish all morning. We were on the third floor and one morning, a man was actually powerwashing the pool deck at 07:30AM!! When we called to complain, Scott told us that was their "normal routine". It did not stop until after three more phone calls.
The WI-FI internet connection is basically horrible. We kept losing the signal and ended up having a better signal from the Marriott Residence Inn across the street. The TV reception is good when it works. They have Direct TV and you get about 10 channels, but the channels go in and out all day long. To bad the nice LCD TV's are wasted on such a bad signal.
There was only one restraunt and one deli within walking distance. The food and service at SPARKS was excellent. Deli food is typical deli fare.
Parking is close in their own garage, but $25.00/day is a little steep in my book. You definitely need a rental car, but if you prefer, Taxi cabs line up right outside the hotel all day long. Be warned, taxis are not cheap and to go from the airport to the hotel or vice versa, you need about $50+tip.
Housekeeping was so-so, but as stated before, they are inconsiderate as far as noise. The maids do not vacumn every day and will not change the sheets or provide fresh towels unless you ask. We also found trash in the drawers and under the bed. This hotel should consider in-room safes, but it has none. There are small refridgerator's and coffee makers in each room. DO NOT DRINK THE BOTTLED WATER UNLESS YOU WANT TO PAY $4.00 and ASK FOR AN ITEMIZED RECEIPT.
We did not use room service, so we cannot comment on the quality of the food. All of the elevators were working, but their business center leaves a lot to be desired. Two computers and two printers, but only one was working. If you needed to print something out, there was usually a wait.
If you stay here, do yourself a favor and stop at Walgreen's or CVS and get some snacks/drinks. Do not use the very overpriced convenience store in the lobby of the hotel. The prices will give you heart failure.

Just before our family of 6 (4 Adults, 2 Children) departed for US I read reviews on trip advisor regarding the Crown Plaza B/Hills, I was disappointed and very worried about our choice of hotel. We decided there was no time to change at this late stage and we would just have to see for ourselves. From the minute we arrived to the minute we left, I couldn’t fault the hotel in anyway. Within in 4 min walk of the front door there is the "Famous Deli" which serves any type of food you can imagine and is very reasonably priced. There is also a little supermarket, launderette, pizza rest, Chinese rest and service station. Within 10min walk there is a large pharmacy and supermarket, family restaurant and lots more. 5min in a bus and there is the "Westside Mall" which has most major shops with a food hall and cinema. The hotel staff were friendly and helpful. Santos in particular was great. We organised transport through the hotel with "George", he was very flexible, helpful with good service. There are buses are going past the door every 15-20min and they were easy to use. We requested interconnecting rooms which were we given and this worked really well. The rooms are not huge but were clean. The beds were double but were super comfortable with good pillows. It was difficult to get onto computers sometimes. The General Manager was friendly and helpful and provided some good tourist tips. We would definitely stay at this hotel again and we thought it was good value for money.

I had a very nice trip and I was pleased with Housekeeping.