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Reviewed 30 June 2015

We really enjoyed our stay at this hotel.
The excellent service began at check in. All the front desk staff were very professional, polished, and extremely friendly. The lobby of the hotel is well appointed and offers a serene environment with a beach theme in silvers and white. After staying two nights at the Legoland hotel this was a very nice and peaceful setting to arrive in. We were advised of the many ammenities they offer-including complimentary shuttles to Legoland and the beach, as well as complimentary rentals of beach equipment (chairs, umbrella, boogie board, and sand toys), plus a variety of board games or DVDs to check out.
Our room was very clean and comfortable. We requested a room with two king beds and it felt like there was a lot of room plus a very large bathroom. At night the complimentary milk and cookies hit the spot.
The breakfast buffet that was included was nice. I would say it was quite average as far as quality of food, but it was always fully stocked and clean. The ladies who were in charge of breakfast really worked hard to make you feel welcome, keep the tables clean and the food hot.
The pool are is nice with a waterfall and also a ping pong table. Towels were always stocked and area kept clean. It wasn't as warm as I would have liked, but you could definitely tell it was heated.
The grounds were very well kept. It is very close to the I-5 and a railroad track, but you don't notice it from inside the rooms.
I would highly recommend staying here. We enjoyed every single thing about our stay and can't think of a single complaint.

Date of stay: June 2015
  • Trip type: Travelled with family
    • Location
    • Cleanliness
    • Service
1  Thank berthoudrunner
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 30 June 2015

This hotel while not beach front makes up for that in it's ambiance and attention to detail. It is not far from so many activities: Lego Land, the beach, fishing, shopping, restaurants...The kids loved the cookies and milk in the evening and one day we even came back too late to get any and the kids were disappointed they missed them. The front staff brought out more just for my kids. Who does that? This hotel is just Lovely. Wonderful. Clean. Family Friendly. Comfortable. Pleasant and Positively Perfect!

Date of stay: July 2014
  • Trip type: Travelled with family
    • Value
    • Sleep Quality
    • Service
Thank ParticularlyPeachy
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 29 June 2015

This was our first visit at the West, and our primary reason to visit was LEGOLAND. My husband and myself ended up being happy with the choice we made to stay there. The reasons why we picked this hotel, was a free shuttle to LEGOLAND, free breakfast, free parking, and free wifi. The shuttle supplied a car seat, which was great, and they were very flexible on drop off, and pick up times. We also liked that we could borrow items for the beach, like boogie boards, shovels, and sand pails! They also offered multiple dvd's to borrow at the front desk as well. My 4 year old son especially enjoyed milk, and cookies in the evenings. We also liked the hotel was in walking distance to the beach!

I can not say more about how polite all the staff was. Everyone always had a smile, and asked how our day was going, from the front desk, to housekeeping, to the breakfast staff.

There were only a few things that we were not happy with. One was the quality of the hot food for breakfast, the eggs were barley edible, the French toast and pancakes were like rubber. The room was a little small to move around, and there was nowhere to put a suite case. If you are looking to have a view from your room, this is not the hotel for you. It didn't bother us, but the view was either the parking lot, free way or industrial buildings.

If we were to stay in Carlsbad again, we would stay there again, we would just go out for breakfast.

Thank you to The West staff, who made our stay very enjoyable!!

Date of stay: June 2015
  • Trip type: Travelled with family
    • Location
    • Sleep Quality
    • Service
Thank Nicole P
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 25 June 2015 via mobile

This hotel is so well designed and maintained, it's a pleasure to stay here. It's the only one owned by the West family and they've created a gem for families going to Legoland and business folks visiting local tech companies. Excellent free shuttle service includes use of booster seat or car seat. Window in room is openable. Lovely warm pool with piles of fresh towels, kids safety vests, a dispenser of ice water to stay hydrated and free swim diapers for babies.

Very large breakfast includes fresh fruit, real eggs, bacon and sausage, real juice, cereal choices, yogurt, soy and cows milk!!! Cookies and milk at bedtime. A 10 year old property but it looks and feels new and fresh throughout. I'm so glad we picked this place for our Legoland stay.

Date of stay: June 2015
Thank dorothy g
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 24 June 2015

We stayed at the West Inn & Suites on Saturday June 20th, 2015 and couldn't have been too much more pleased with our stay!!

Immediately upon pulling into the parking lot of the hotel, we saw the beautiful porte-cochere at the hotel entrance. The property looked so inviting that we couldn't wait to get checked in. We were assisted with check-in by Cherry who was so incredibly friendly! In fact, we found ALL of the staff on ALL shifts equally as friendly! We were given room #114 and found it to be very nice and inviting! it over looked the freeway but at no point did we ever even come close to hearing a hint of freeway noise!! I would certainly stay in that room again!!! The Wi-Fi in our room was really good also!!

The hotel is very quiet and our stay was very relaxing and pleasant!! Our sleep was restful and the pillows so soft! Perhaps the best part for me was that there was an actual thermostat in the room instead of just a knob on a window A/C unit for hot or cool air with a setting for low, medium, or high.

Housekeeping was awesome as well. I don't know what time they start their work in the morning, but unlike the hotel we stayed in the weekend before, we weren't disturbed or woken up and in fact we never knew housekeeping was at work until we saw them. Thank you Housekeeping!!!!!

Breakfast was incredibly Awesome!!! While they were a little short on eggs and bacon when we arrived, we didn't have to wait long for the food to be replenished and in fact I found the breakfast to be so good I actually overate a little bit.

Not to forget the night crew, the ladies at the front desk were so incredibly friendly and sweet that it just added to the overall positive experience that we had at the West Inn & Suites!! Thank you ladies!!

The hotel has a very nice pool, workout facilities, a sundry store, and a business center with printer as well as 2 onsite restaurants and what appears to be their own gas station next door???

Overall we loved this hotel and will certainly look forward to staying here again the next time we are in the Carlsbad / San Diego area!!!

Room tip: Just ask for what you want. The staff is very friendly and accommodating!!!
Date of stay: June 2015
  • Trip type: Travelled as a couple
    • Value
    • Cleanliness
    • Service
1  Thank Charles R
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Kimberly A, General Manager at West Inn & Suites Carlsbad, responded to this reviewResponded 24 June 2015

Many thanks for your encouraging review and shout out to Cherry. Know we appreciate the time of you've taken to write and look forward to serving you on your return visit.

We remain at your service,
Team West

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