I arrived to Chinatown at 9:30 at night on a Friday. I didn't feel like walking around the Jonker's Street market with 2 full packs, so I took the first place I found (A new place called Harmony Lodge, just up the street from Da Som, very nice), dumped my bags, and began to wander the area. I stopped in to Da Som and asked what they had for the next day, as I had already paid for a night at Harmony.
The guy at the desk told me RM118 for the night. A bit high, but ok, as long as the advertised WIFI was strong. I asked, very VERY clearlyt if the WIFI would be strong in the room he would be putting me in. 3 times he told me very strong. I then asked him what time I could check in - he told me 12 noon. I asked him again clearly, to confirm (this is early by most standards), and he said noon no problem. I paid a deposit and booked the room.
Upon my arrival the next day I arrived at 12:30 pm, the guy at the front desk told me I was too early to check in. He told me the guy on the night shift was new and gave me bad info. They gave me a key anyway and told me to go up to the room. What a surpise when, I opened the door, the room was occupied by another guest! These guys gave me the key to someone else's room. This poor person's stuff was all out for me to take if I were that kind of person. They hadn't come with me to the room. I went back down stairs and told them they gave me the key to someone else's room. They apologized and took me to the room next to that. I checked the signal on my laptop to find out that I had one bar for the WIFi that faded on and offline.
From here on in all I heard were excuses: The guy on the night shift is new, he didn't know what he was talking about, that they were just a small hotel and a small business so mistakes happen. I had to walk out into the sun, 40C degrees, with 2 packed bags again, to find another hotel. Thanks much.
For RM118/night, there are many places that you can avoid these headaches. A decent hotel in this area with everything Da Som has won't be over RM100, and you'll save on the aspirin too.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC