I booked this hotel mainly because it was near the airport. And just as well because my flight was brought forward to depart at 5.30 am instead of 6.30 am.
This hotel is part of the Oberoi group so it's many things going for it. It's somewhat old in design and apparently had been operated by Hilton. The service level compensates for a lot of this.
The many reviews should give one a sense of the place. So I will give the low and high lights.
The bathroom is somewhat tiny. For reasons I do not understand, two floor mats were put into the bathroom. It's near-impossible to avoid stepping on them with shoes when you walk into the bathroom. Better to have towels.
Bathroom amenities are fine. Room is clean and came with two bananas. I was upgraded to the club level as I am a Trident privilege member.
My main beef would be that the lower level staff are not sufficiently trained. The Internet is free for the first hour. But when you log on, there is no free option. It seems like you have to pay. So I had to get a manager to confirm that it was indeed the case that the first hour is free. Similarly, at the lounge during happy hour, I was made to sign off for a glass of wine and some nuts for Rp600--about US$12. Turns out this is their internal housekeeping. But why should the guest be a victim of your own housekeeping controls.
I had a wonderful dinner at Samudra and would highly recommend it. Fish is the dish to go for. The chef, Gobu, actually came out to chat. I told him that I wanted to try two dishes but ordering two would be too much. He agreed to cook me smaller portions and at a lower price. He would also include sorbet and dessert. I was really tired and forgot that he would be making me dessert. At the end, I asked for the bill and after waiting 15 minutes, I walked up to pay. That's when the waiter said that Gobu was making me the dessert. He should have explained earlier. Mood soured, and very sleepy, I paid up and walked off. Too bad Gobu. Next time.
I'll likely stay here on my next trip.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
6 March 2012
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Thank you for your review on TripAdvisor.
I have noted your feedback on the floor mats in the bathroom. I have spoken to our housekeeper and we are looking into creating a better system.
I do understand your point with regard to the internet and order in the bar. We do take signatures from the guests for our record keeping however I have informed the team to be more proactively vocal about the nature of the charge to avoid the inconvenience of a guest having to enquire.
I am pleased to note that you had a pleasant experience in Samudra. I have conveyed your compliments to Gobu and he has asked me to inform you that the next time you are staying at the hotel he will have that special dessert waiting for you.
Thank you for taking the time to share your experience so elaborately. I am confident that it will help my team and I attain greater levels of guest satisfaction.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC