Wonderful weekend stay. Very comfortable room.and, Bed. Good meeting facilities.

If you're looking for another cookie-cutter type of hotel in Birmingham, this hotel isn't for you. If you're looking for a unique hotel that is grand, has class, has a good location south of Downtown, then you found it in the Wynfrey hotel.

This is a big hotel with lots of glass, brass, and marble. It is grand in every sense of the word. It can seem a little dated when comparing to newer hotels, but I didn't mind that. I was interested in the location for the business I had nearby. It has easy access to I-459 and I-65, as well as US31 Montgomery Highway, so for me it was easy to find.

Inside, the sleeping rooms are large and they have, in my opinion, the most comfortable hotel beds I have ever slept in. And I mean better than the big brand hotels too. Other comforts included the concierge club on the top 2 floors. I paid a little extra for the upgrade, but it included breakfast and evening hors doeveres. The Concierge who works there in the morning is super friendly and attentive. There is also a Shula's steakhouse in the hotel, which is second to none for service and food. Room service was also good, and I think some of the same items on the Shulas menu was available from room service. Every employee I walked past was friendly and said hello or something, which was impressive. That's not always the case in some hotels.

I did have to pay for parking and internet access.

If you like to shop or just walk around malls, this hotel is connected to the Riverchase Galleria mall.

The best part of this hotel was the lobby. Upon arrival bed linens were found to be "not changed" because someones "personal" effects were left on the bed sheets. We requested the bed linens to be changed. We left the room to go to the mall and shop, but being a nurse I was leary enough to "mark" the sheets in a discreet place to assure that the sheets had actually been changed since we were leaving the room. The air was not working in this room either. When we returned the room was nicely "cleaned" with fresh bed linens we assumed. To my surprise when I checked the sheets for my markings they were still there making it obvious that only the "problem" had been removed and the beds straightened not changed. This was reported to the front desk and we were given another room with a minimal rate discount for this very unacceptable customer service. Once in the new room I received a call from the lady in houskeeping and was told very rudely that "She could guarantee that these sheets were changed". Obviously she had been reprimanded and also was unaware that I had the marked sheets and did know that they had not been changed. The sheets in turn were taken to the front desk and the situation was discussed with no resolution, apology or room rate adjustment. 2nd night was ok, but 1st night tarnished their image with me. Beds were small, charged for parking, charged for internet usage (who does that anymore), no continental breakfast, decor outdated. For the price of a night here I could have, and will from now on, stay at the Hampton for two nights with free parking, free internet, free continental breakfast and great customer service. The mall is really their only boasting feature and I would rather drive a little way to the mall than pay an outrageous rate for substandard experience here.

My recent three night stay at The Wynfrey was absolutely first rate. I had not visited this hotel in a few years, and found the service and amenities to be better than ever. I was met at the airport by a member of the concierge team, who was my go-to person for the length of my stay. Every staff member I encountered was beautifully mannered and knowledgeable. My room was on the club level; it was spacious and clean, and I enjoyed the complimentary breakfast each morning. The convenience of having the Riverchase Galleria adjacent to the hotel made Christmas shopping so easy, and when I did need to leave the neighborhood, the staff was happy to provide a ride. The Wynfrey Hotel is very aptly described as "where Southern Hospitality meets European Elegance."