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The Wynfrey Hotel At Riverchase: Traveller Reviews

3.5 of 5
1000 Riverchase Galleria, Birmingham, AL 35244
Hotel amenities
Ranked #10 of 81 hotels in Birmingham
4.0 of 5 stars 166 Reviews
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Reviews from our community

What travellers say about this hotel
  • Room service(6)
  • Very nice(4)
  • Club level(4)
  • Staff member(3)
Traveller rating
    73
    26
    29
    18
    20
Only show reviews for Family (28) | Couples (33) | Business (60)
Date Rating
basilhayden1965
Chicago, Illinois
Reviewer
5 reviews
1 helpful vote
“First rate experience at The Wynfrey.”
5 of 5 stars Reviewed 1 December 2009

My recent three night stay at The Wynfrey was absolutely first rate. I had not visited this hotel in a few years, and found the service and amenities to be better than ever. I was met at the airport by a member of the concierge team, who was my go-to person for the length of my stay. Every staff member I encountered was beautifully mannered and knowledgeable. My room was on the club level; it was spacious and clean, and I enjoyed the complimentary breakfast each morning. The convenience of having the Riverchase Galleria adjacent to the hotel made Christmas shopping so easy, and when I did need to leave the neighborhood, the staff was happy to provide a ride. The Wynfrey Hotel is very aptly described as "where Southern Hospitality meets European Elegance."

  • Stayed November 2009, travelled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Consultant2468
Toledo Ohio
Top Contributor
140 reviews
74 helpful votes
“Overrated and tried”
1 of 5 stars Reviewed 14 November 2009

This property has had its day - and its day is over. The rooms are quite worn, the bathroom grout is badly stained and mildewed in the shower/bath. The tub was very slick and when I called for a rubber safety mat, it never came and I was told on a follow up call that the hotel did not have any. The hotel lives off its meeting business and those who live far away who come to shop at the attached shopping center.

  • Stayed November 2009, travelled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
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ducky1776
Montgomery, AL
Contributor
13 reviews
7 helpful votes
“Continuing to decline”
2 of 5 stars Reviewed 29 October 2009
1
person found this review helpful

I reviewed this hotel back in Dec 2006 and most of what I said then still applies. My main reason for staying here this time was to attend a conference being held in the hotel. When I arrived in my room I found the toilet seat completely broken in half. It was obvious from the doorway. That should have been caught by housekeeping and fixed before another guest got there. Maintenance was quick to respond and replace it. They still do not have wireless in the building but this time I did get my travel router to work. However they also still charge $10/day for their internet service. Very few hotels are still charging for internet services these days. There used to be a regular restaurant here where you could get breakfast and other meals for a more reasonable price. That's now closed. Your option for breakfast now is Shula's and it is overpriced. Not sure if anything in the mall is open early for the breakfast crowd (eating prior to 8 am). They nickel and dime you to death (parking, etc). There is plenty of free parking around the mall, but I wouldn't want to park my car overnight here in an area without security. Wallpaper in my room is peeling as well. Beds are great! If I weren't planning to do some serious shopping while I was here, I'd probably would have stayed somewhere else.

  • Stayed October 2009, travelled on business
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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GasketBob
Marion, NC
1 review
“This is a very elegant Hotel”
4 of 5 stars Reviewed 27 August 2009

The Wynfrey is an older establishment; well located for the Southern Birmingham Traveler. My room was updated and the bed was WONDERFUL!! Very clean and enjoyable. The hotel is connected to the Galleria Mall and you can walk right from the hotel into the mall; great! Also, Shula's Steak House is in the Hotel.

  • Stayed August 2009, travelled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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tennisplayer80
Louisville, KY
1 review
“Not worth the money at all”
2 of 5 stars Reviewed 19 August 2009

Went with a group to this hotel for several days. Definitely not worth the money. No internet access except in the lobby (or steep price in the room). Data center computers didn't work and no one cared. Very high priced hotel. Location next to a mall is nice and it was clean. Our room was horribly noisy and no fans to turn on to drown out the noise.

  • Stayed July 2009, travelled as a couple
    • 1 of 5 stars Value
    • 2 of 5 stars Location
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
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The Wynfrey Hotel At Riverchase Also Known As

  • Wynfrey Hotel Birmingham
  • Wynfrey Hotel Birmingham Alabama
Address: 1000 Riverchase Galleria, Birmingham, AL 35244

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