Finding the hotel was easy, it's directly connected to Uehonmachi station and has easy access to Namba. Finding the front desk was another matter, it's hidden away in a corner on the second floor. Check-in was busy and took a long time, compounded by the hotel payment policy. I have no problem paying for the room in advance but I couldn't understand why I was asked to pay a deposit equal to 130% of the room charge. Did they think I was going to steal the towels? Never got a satisfactory answer. Service was generally poor and superficial; lots of staff running around shouting greetings, but not very much in the way of actually helpful service. The room itself was nice; very clean, well-equipped and quite spacious by Japanese standards. Not very well insulated though and you can hear your neighbors moving around. Breakfast was averaqe; tasty but a limited selection and served in a cramped area. At check-out time, upon informing the clerk that I'd had a beer from the minibar, I was asked three times if I was sure that was all I'd taken.(At least they didn't go and check.) Overall, the hotel looks nice but lacks substance. I wouldn't really recommend it.

The SMH is a nice hotel, which with a little bit of investment would be a great one.

Firstly the rooms. Not over impressive! Extremely dated decor, with horrible black marks across the ceiling where the AC pumps out: yuk! However nothing that a lick of paint wouldn't solve. Beds were fine, but the room had a sofa-bed settee that must have been 20 years old!!

Bathrooms were standard and well appointed. TV was good and the fridge proved handy.

The hotel is conveniently located next to the subway, and it was easy to get a cab.

Did not try the restaurants as they looked expensive compared to what was available locally.


Sheraton need to invest a few yen and turn this average hotel into somthing much nicer.

The hotel has rooms below Sheraton Standards. They try to make it up by putting lots of bathroom amenities in the bathroom.
My main concerns are:
- very poor lounge catering (no diet soft drinks, no wine, no snacks)
- limited TV channel selection (just 2 international staions)
- terrible breakfast (undrinkable coffee, canned fruits, very busy atmosphere)
- limited english knowledge of staff
- only twin bedding in Junior Suites
- no complimentary water provided in Guest rooms - not even in the suite!
- charges for coffee in the room
- swimming pool was overheated and barely useable

On the positive side:
- very reasonable price
- close to public transport (Subway, Kintetsu Line and Airport Bus at the doorstep)

Those pictures posted by travels certainly look nice, but the reality can be rather different. The hotel has renovated rooms, and very old, shabby rooms in desperate need of renovation. In my room the furniture was from the 70's, a part of plastic bathrooms flooring was loose (mold?), bed was rock hard and I could easily hear the traffic light sound in the 12th floor, not to mention the talkative people walking past my room. Television had only newschannels in english. There was a vcr, but who uses a vcr nowdays? No safe in room. Small television. Depressing alltogether!!!! On the bright side, the room was clean, and there was a functioning although slow internet connection with a cable. The location of the hotel is good, with subway practically downstairs, a department store next door, and many restaurants in the neighbourhood. Even if the hotel belongs to the Sheraton-chain, western travelers are clearly not the target group, only green tea in the rooms and very narrow selection of western breakfast items. It's time Sheraton Miyako renovates all their rooms, offer softer mattresses, and consideres also other needs of western guests!