Those pictures posted by travels certainly look nice, but the reality can be rather different. The hotel has renovated rooms, and very old, shabby rooms in desperate need of renovation. In my room the furniture was from the 70's, a part of plastic bathrooms flooring was loose (mold?), bed was rock hard and I could easily hear the traffic light sound in the 12th floor, not to mention the talkative people walking past my room. Television had only newschannels in english. There was a vcr, but who uses a vcr nowdays? No safe in room. Small television. Depressing alltogether!!!! On the bright side, the room was clean, and there was a functioning although slow internet connection with a cable. The location of the hotel is good, with subway practically downstairs, a department store next door, and many restaurants in the neighbourhood. Even if the hotel belongs to the Sheraton-chain, western travelers are clearly not the target group, only green tea in the rooms and very narrow selection of western breakfast items. It's time Sheraton Miyako renovates all their rooms, offer softer mattresses, and consideres also other needs of western guests!

The hotel is located away from Shinsaibashi and Amerika-mura, so you need to take a train or taxi to get anywhere. There are some sights nearby, I believe, but I did not visit them. You should know that there is not really much to see within Osaka's city limits, but rather in nearby historic Kyoto or Nara. Osaka is mostly for shopping, eating, and drinking. Nevertheless, the hotel is connected to a train station and a department store. So it has its conveniences.

I reserved my room through Expedia and when I checked in, the front desk staff kinda snickered. Otherwise, the service was excellent. The staff, though young, look professional and are very well-mannered.

The lobby is somewhat elegant and the restaurants looked very expensive. That's okay because the department store next door has an excellent selection of take-away food to choose from and at very good prices (700 yen for a bento lunch box). When I visited, the guests were mostly Japanese businessmen and well-dressed tourists from other cities.

I have stayed at this hotel twice and both times the rooms were very nice and spacious by Japanese standards (especially compared to the tiny standard rooms at the Rihga Royal Hotel). However, I noticed the second time the room was a bit larger. I was not an SPG member at the time and reserved each time through Expedia, so they could not remember me and so I thought that was curious.

Anyhow, the rooms were great, especially the second time! They were well-furnished and slippers and robes were provided. It was very comfortable and nice. I wouldn't say luxury, but close enough to it.

I was surprised at the high quality of the hotel compared to the low price.

SUMMARY: I enjoyed my stay very much and would stay here again. I was very pleased with the value here. The size and quality of the rooms compared to the price is top-notch!

we stayed in sheraton miyako for 2 nights. staff was very friendly and helpful to us. they answered our every question about anything without any complaints. rooms were clean and good, just like the pictures. location of the hotel is good, close to the subway.
i recommend it.

The staff was great even before I left for Japan. I emailed a manager from reservations and she was great. I got an upgraded room and it was perfect. We even talked about the World Baseball Classic. The bar staff was great, really friendly. Don't think I rested for the 10 days that I was there. For being a big city it was preyy quiet. Then again, I live in Las Vegas and everything is quiet compared to Vegas. I would definatly stay here again.