Stayed at the Hyatt for 4 nights at the end of July and would definitely stay there again.
I booked two seaview rooms, with balconies, via their website a couple of months before our trip to Borneo. Upon our arrival we were shown to our newly renovated rooms on the 11th floor, which were absolutely beautiful, but no balcony. Being an outdoor person who lives in a rural area, the idea of staying in a room with no fresh for 5 days really wasn't the preferred option. After discussions with the porter and reception we we advised there was one room available immediately and the second would be available within a few hours, they were on the 3rd floor.. We were invited to view the room before making a final decision. The rooms had not been renovated, but the room was perfectly presentable, clean, there was no mould on the walls or dirty marks on the carpets and the balcony was great! The staff at reception handle our problem with true professionalism.
On the first night there was quite a bit of noise, I suspect there was a function downstairs, but it didn't keep me awake for long. The bed was one of the most comfortable beds I've slept in at a hotel, just devine.
We didn't eat at the hotel as breakfast was not included, and the cost per person was ridiculous. We ate a various places, across the road (sorry can't remember the name), and down on the waterfront (10 minute leisurely walk) where there are several restaurants. Lots of variety, good food and reasonable prices.
I liked the location of the Hyatt, great shopping next door in Merdeka Plaza, mini mart around the corner, just down from the laundry,a selection of bar/restaurants across the road, 10 minute walk to the waterfront bars/restaurants, if you don't stop at one of the several shopping centre's on the way, Jesselton wharf is also a 10 minute leisurely walk.
The beautiful pool at the Hyatt is also something that sets in apart from other hotels in the vicinity.
I would love to visit KK again and the Hyatt would be my first choice for accommodation
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC