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Reviewed 14 August 2009

My wife and I stayed in the hotel for 4 days. We booked a standart room for 40$. The Hotel is new and well-equipted. The staff is really very helpful. The room was great - very clean and cosy. Transfer from airport to hotel was no problem too.

The things I didn't like about the hotel:
1) Location. It is situated in a little noname street and only few tuk-tukers know how to get there. So keep visit card always about yourself. Besdides the hotel is far from center of the city, where most of the restaurants (about 30 min of walking).
2) Breakfast, included in the room rate was terrible. It included only coffee, tea, bread, jam and some fruits.So if you want to have a normal breakfast in the hotel you must pay for it, and prices are high.
3) Internet connection was very slow, so I couldn't make a skype call for example.

Next time I'd stay in different hotel with better location.

Date of stay: August 2009
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
1  Thank Lanko
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
SabaiSabaiRestaurant, Owner at The Kool Hotel, responded to this reviewResponded 14 August 2009

Our hotel is located in the Siem Reap town area, only 1.5 KMS from the old market/pub street. 15 to 20MINS walk to Pub Street/Old market.
We are 100M off the airport road and is walking distance to many restaurants (e.g Abacus , TonleSap restaurant are just 200M from our hotel)
Our complimentary shuttle van is offered in the evening from 6.30PM, 7:30PM and 8.30PM from the hotel to Pub street and at 7:00PM, 8:00PM and 9:00PM from Pub street back to our hotel. Beside our service hours, Tuk TuK are available at only USD1.50 from our hotel to most part of Siem Reap.

We offer a complimentary set breakfast from our menu. Our valuable guest could order one out of 40 breakfast for free of charge from our menu. We also offer unlimited toasts, jams and fruits for our breakfast.

Our current complimentary Internet is slow but reliable. Basic service for email and messenger work well. We are looking to provide the max available ADSL speed in Cambodia for the faster internet connection from next week.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 August 2009

We really had a great time at The Kool Hotel. The staff were really great and caring. Our rooms were clean, large and had all we need. Beautifully decorated. Plus, free internet PC and wifi, slow but reliable. Nice salt water pool and patio to relax after visiting temples. Too bad that we only had a short time this trip to Angkor. We will definitely come back to Siem Reap and The Kool again next year.

Date of stay: August 2009
  • Trip type: Travelled with friends
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    • Rooms
    • Cleanliness
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Thank mpomali
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 10 August 2009

The Kool Hotel was the perfect place to relax after roaming around the amazing temples in Siem Reap. It was beautifully decorated and the staff was friendly and helpful. We even found time to relax with a swim in their pool. The rooms were clean and very comfortable. The restaurant served a great breakfast (recommend the breakfast pizza) and other meals. We used one of the tuc tuc drivers recommended by the hotel and we would suggest you ask for him too -- he was SO accommodating and friendly -- that we requested him each time we ventured out. Do contact him: Sokha Kho [--]. Tell him Steve and Sue recommended him. We also suggest you tour the Land Mine Museum while in Siem Reap -- a very moving experience. (Red Piano is a great restaurant also.)

Date of stay: July 2009
  • Trip type: Travelled as a couple
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Thank Wanderers519
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 6 August 2009

We stayed 4 nights at the Kool. We arrived late at night and the manager (owner maybe) stayed at the hotel late to welcome us with tea and fruit. The rooms are not the most modern you've ever stayed in, but are extremely clean and comfortable...with all necessary luxuries...plus a few. If the rooms are only 4 stars, the staff is 5 stars. In case you think I'm too high on this place, they did make one mistake. We washed some clothes by hand in the room that could not be machine dried. The staff is sooo helpful that we knew to try and tell them not to touch/dry the laundry we were hanging in our room. Of course, due to some kind of miscommunication on (probably our part) the clothes got machine dried. We were upset, but the staff was simply trying to go the extra mile and these things happen. In short, this hotel is wonderful. We missed it the minute we checked in to our next hotel in Phnom Penh. Highley recommended. Feel free to PM me if you have an questions, or want more info.

Date of stay: July 2009
  • Trip type: Travelled as a couple
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    • Rooms
    • Cleanliness
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Thank Bugalley
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 6 August 2009

I recommend this hotel!
I stayed with my friends in the beginning of August. I chose this place because it was highly recommended by people on this site and I agree with them.
Good: large and clean swimming pool almost never had other people, clean rooms with all necessary equipment such as air conditioner, towels, toothbrush....
Other service you need are there such as tour arrangement, a restaurant, massage... Staffs speak good English and they are nice and friendly. They were eager to help you for things like tour arrangement, carrying bags, checking if my flight will be on time, getting me towels, water... They were never lazy.
I was worried if this was too far from pub street/old market but it is 5 min by tuk-tuk and it is possible to walk there, too, so, it was not at all a problem.
I never ate at a restaurant, so, I cannot comment anything about it besides breakfast. Breakfast is very simple (bread, jam, butter, some fruits, coffee, tea, milk are there for self-service) but enough. You can order other things such as eggs if you pay extra. I think this system is fine.
If you go there when the weather is hot, I hope you can enjoy their swimming pool. It is so great.

Date of stay: August 2009
  • Trip type: Travelled with friends
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Thank leafHue
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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