I stayed at the Kempinsky Sofia for one night only (mercifully) having chosen it for old times sake having stayed here many times in the mid 1990's. Well nothing has
changed, in fact its got a whole lot worse.
Checking in I was surprised to be given a metal discus weighing close to half a kilo with the key attached - no keycard here !! This retro line continued when I got to the room as the bedroom furniture is tired old dark veneered (if it is still attached) flat pack and the TV so old it was a museum piece. The mini-bar had a price list but was empty and there was no turn-down service. There was no in-room wireless internet (surely a basic requirement for even a basic two star hotel ?). The bathroom had the decor of a 1970's airport public toilet and there was a rusty tideline in the bath.
Whilst the reception staff tried hard to be welcoming and friendly, the product they have to work with is dead on its feet and the entire hotel requires gutting. In simple terms it was awful and quite how they manage to hang on to a five star rating is beyond me, this is maybe, a tired two star. This is a Kempinsky in name only.
Maybe I should have known better as I am no stranger to Sofia, but for the sake of nostalgia I booked here - well my mistake and I should have known better. So this is a warning to others - for the money the Kempinsky is way, way over priced and it really is only now a relic of times past. For the same money you can have a choice of a myriad of better two star hotels in the same area of Lozenets.
Avoid - unless you want to experience a journey back into Bulgaria's socialist past in the 1970's when the local politburo spent the mornings cementing socialism and the afternoons here getting plastered.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Thank you very much for sharing your comments with us.
We deeply regret that you have had an unpleasant experience while staying at Kempinski Hotel Zografski Sofia. We appreciate receiving constructive feedback from our guests, even if it is of a critical nature, as this is the only way we can truly assess our guests’ needs, and continuously improve the luxury service we aim to provide.
In reply to your comment, we would like to let you know that two thirds of our hotel rooms have been already renovated featuring smart card system in accordance with the latest security standards, complimentary Wi-Fi, interactive TV system with Music and Video on demand, safe, minibar.
It is only through patrons like you that we can go the extra mile that differentiates a Kempinski from the competition. We are acutely aware that you have a choice and we would like to keep you as our loyal guest.
Please contact me directly when planning your next visit to the hotel so that I can personally take care of your pleasant stay with us!
Marketing and PR Manager
This response is the subjective opinion of the management representative and not of TripAdvisor LLC