We stayed for 2 nights. Given the hotel's website and reviews, I was expecting the hotel to be more conveniently located. While there is a bus stop in front, the hop-on-hop off buses runs on a limited schedule and takes a *very long* time to reach the other side of the city. The shuttle service to Orchard row runs every hour, and there is no service to ChinaTown, contrary to what was listed on the website. The MRT station is far enough on foot that it was hardly pleasant in the 30 degree Celcius heat. After the first day, we relied mainly on taxis to get out of the hotel (and MRT/bus from one tourist spot to another).
That said, the reason I took the time to write this review is because they completely messed up our shuttle reservation to the airport. We took the airport shuttle from the airport to the hotel. We asked the concierge at the hotel if they can help us book the return shuttle; and they said the reception desk now handles shuttle reservations. I was a little surprised; but we went to the reception desk. We stated our flight time and was promptly told we need to arrive 2 hours in advance. Based on this, and the 45min-1 hour travel time estimation they gave, we requested the 4pm shuttle. They said they will make the reservation, but we need to call 2 hours in advance of our shuttle pick-up time for confirmation.
When we called as requested, we were told that the 4pm shuttle was full and they booked us onto the 4:30 shuttle. By their own estimation, they *knew* the 4:30 shuttle will not get us there 2hrs ahead; and yet, they booked us onto it anyway. How incompetent is that? If anything, you'd imagine they'd try for the 3:30pm. At least it will get us there!
To top it off, when we complained, they said they already explained that the reservations can only be made 2 hours ahead and that it was not guaranteed. This was not the impression I was given, considering one needs to have a prior reservation in order to confirm it (i.e. booking happened shortly after I spoke with them), and nowhere in the conversation did the words 'not guaranteed' ever appeared.
We ended up telling them to cancel the shuttle and taking the taxi, which took ~15minutes and is $2 cheaper for our party of 2. My advice to travelers is not to use Miramar hotel's shuttle booking services, or better yet, stay at a hotel closer to everything else.
- Also Known As:
- Miramar Hotel Singapore
- Hotel Miramar Singapore
- Official Description (provided by the hotel):
- Tower Hotel located in city center, within walking distance of Orchard Road & Chinatown. ... more less
- Reservation Options:
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