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Reviewed 21 October 2014

Excellent hotel, very beautiful, extremely comfortable and in a perfect location! Staff is very nice and friendly. Although we have checked in early morning and our room wasn't available, they provided us with access to the "Hospitality Room" where we could take a shower and change clothes. Would be back for sure!

Date of stay: September 2014
  • Trip type: Travelled as a couple
    • Value
    • Cleanliness
    • Service
Thank michels100
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
PanPacificSG, Director of Marketing at Pan Pacific Singapore, responded to this reviewResponded 23 October 2014

Dear Michel S,

Thank you for your kind compliments. We are delighted that you enjoyed our convenient location in Marina Bay and found our associates to be friendly and welcoming. We appreciate you time in sharing this review and look forward to welcoming you back again soon.

Warm regards,
Cheryl Ng
Director of Marketing

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Reviewed 21 October 2014

I visited Singapore on a business trip and stayed at Pan Pacific for 4 nights, including the weekend. I was very well received at the checkin and granted an upgrade to a wonderful room with a very nice view of Marina Bay. The lady also enrolled me automatically in the GHA loyalty program with no hassle for me. The stay was superb. Room is outstantding, comfortable, clean and quite charming with the bathtube beside a glass window to the rest of the room. Breakfast is absolutely fantastic with a large variety of options. The gym is very well equiped. The pool is nice and I had a meal at the Poolside bar, one of the best burgers I ever had. At the time of checkout I found out that I needed to print my VISA to Dubai on a rush and I was sent to the Business Center and the print was done in a matter of a few minutes! Definetely Pan Pacific is a place I recommend and will use in the future.

Date of stay: October 2014
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Pan Pacific Hotels Group
Thank Jhmoraes
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
PanPacificSG, Director of Marketing at Pan Pacific Singapore, responded to this reviewResponded 23 October 2014

Dear Jhmoraes,

We are glad that you had a positive stay and thank you for sharing this review with us. We are happy to hear that you enjoyed the seamless check-in and your dining experience at Edge and Poolside. Our guest rooms and the public areas of the hotel were recently transformed and we are delighted that you enjoyed our refreshed rooms and updated amenities. We appreciate your kind recommendation and look forward to welcoming you back again soon.

Best regards,
Cheryl Ng
Director of Marketing

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Reviewed 21 October 2014

This is my first biz trip to Singapore. It was very nice place. The restorant 'Edge' serves fresh and yammy food every morning. The Bar in 14 lever is just awsom design. I get to a peaceful sleep every night.

Date of stay: October 2014
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Pan Pacific Hotels Group
Thank Minjoung Y
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
PanPacificSG, Director of Marketing at Pan Pacific Singapore, responded to this reviewResponded 23 October 2014

Dear Minjoung Y,

We are delighted that you had a positive stay and enjoyed the tranquil environment of the hotel and the wide variety of Pacific cuisine at Edge. We appreciate your time in sharing this review and look forward to welcoming you back again soon.

Warm regards,
Cheryl Ng
Director of Marketing

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Reviewed 21 October 2014

I stayed at two hotels in Singapore, the Marina Bay Sands and the Pan Pacific. Whilst the view of the MBS can not be beaten, the general attention to detail of the PP hotel and friendliness of the staff was certainly better. The hotel technology, the usage of the Pacific Club for a business meeting, the modernised rooms and the general facilities were outstanding. A great hotel for business and the family too, the pool area is fantastic.

Date of stay: October 2014
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Pan Pacific Hotels Group
Thank warehamc
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
PanPacificSG, Director of Marketing at Pan Pacific Singapore, responded to this reviewResponded 23 October 2014

Dear Chris W,

Thank you for your kind compliments, we are delighted that you enjoyed an overall positive stay. We aim to deliver memorable hotel experiences to all our guests, and are glad that our associates played a significant role in enhancing your stay. Our guest rooms and the public areas of the hotel were recently transformed to further enhance the experiences of our guests, and we are glad that you noticed this modern aesthetic. We are happy that you enjoyed our state-of-the-art amenities and the facilities at our 24-hour Pacific Club. We appreciate your time in sharing this review and look forward to welcoming you back soon.

Warmest regards,
Cheryl Ng
Director of Marketing

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Reviewed 21 October 2014

The cleanest, friendly hotel I have ever stayed in. Being a large hotel I thought we may just be a number but this was definitely not the case. The hotel has everything you could need but the real gem of the building is the professional warm staff. If staying please consider the Club Lounge package as it is great value for money and a very warming atmosphere. My husband ever received a birthday cake in our room as a gift. Just simply Devine!

Date of stay: October 2014
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Pan Pacific Hotels Group
1  Thank Shelley C
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PanPacificSG, Director of Marketing at Pan Pacific Singapore, responded to this reviewResponded 23 October 2014

Dear Shelley C,

A belated happy birthday to your husband, we are delighted to have been a part of your celebrations. We aim to deliver memorable hotel experiences to all our guests, and are glad that our associates played a significant role in enhancing your stay. We are glad you enjoyed Pacific Club which was recently relocated to level 38 and provides our guests 360 degree views of Marina Bay, as well as additional privileges including afternoon tea and evening cocktails. We look forward to welcoming you back again soon.

Warmest regards,
Cheryl Ng
Director of Marketing

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