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travel_addict0807
SG
Convenient hotel; clean rooms
Review of Xi Hotel
3.0 of 5 bubblesReviewed 25 Apr 2013
Room was small but that was expected of all Hong Kong hotel rooms. The room and bathroom was clean but my main issue was the hot water issue. As many reviewers had mentioned, the water turned from hot to very cold then to very hot again and every bath was frustrating. It seems that the hotel still can't do anything about it after so many reviewers had feedback about this.

The best thing about this hotel is the location which is super near a Tsim Sha Tsui MTR exit. Whether or not I will return to this hotel for my next trip depends on reviews closer to date if they have fixed the hot water issue.
Date of stay: March 2013
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Reviewed 18 April 2013

First time there. I stayed for 6 nights and booked 10 nights for my customers.
Location is really excellent, 2mn walk to Nathan Rd and MTR station, very near to TK3 AE shuttle bus from airport. Totally convenient for any traveller.
The hotel is nice, room size better than HK standard, comfortable bed, simple and fresh breakfast, free Wifi.
The staff were excellent, customer service-orientated, offering umbrellas when needed and providing great information about TST area.
Top of that, reasonable price! Would stay then again for sure.

Date of stay: April 2013
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Eric M
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Paul L, General Manager at Xi Hotel, responded to this reviewResponded 19 April 2013

Dear Valued Guest,

Thank you for choosing Xi Hotel Hong Kong as your preferred choice of stay during your recent visit to Hong Kong and for taking the time to share your feedback on Tripadvisor.

We are delighted to receive your review, and especially pleased to read your kind words about our hotel service and location.

We are eager to provide the comfortable stay and pleasant experience to our guests, your valuable words would be the key to drive us sustainable and success.

Please notify us when you plan your next trip to Hong Kong and we will try our best to make your stay more pleasant and comfortable.

We look forward to having the pleasure of serving you in the near future.

Thank you,

Paul Lam
Hotel Manager
Xi Hotel

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 April 2013

We stayed here for 3 nights. We went to this hotel by airport express and K3 airport bus, it stopped at Holiday Inn (2 minutes walk to Xi hotel). The room is wide enough for extra bed but the ceiling is quite untidy because it has many tube. Unfortunately, opposite side of this hotel is night clubs so in the night the sound is very loud.

The location is very great. We can go to the MTR easily. There are many exits near the hotel. K11 artmall is the nearest mall, it takes only 1 minute walk.

After check out, my mom forgot her cellphone in the safety box. After we arrived at our home in Thailand we called to the hotel. The staff is very carefulness, they keep it for us. I really impressed.

We realize that we will stay at this hotel in next stay.

Date of stay: April 2013
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Tunksook
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Paul L, General Manager at Xi Hotel, responded to this reviewResponded 19 April 2013

Dear Valued Guest,

Thank you for choosing Xi Hotel Hong Kong as your preferred choice of stay during your recent visit to Hong Kong and for taking the time to share your feedback on Tripadvisor.

We are delighted to receive your review, and especially pleased to read your kind words about our hotel service and location. We sincerely appreciate your valuable feedback about the noise in the room. We truly understand and share the feeling of bearing such annoyance. You may request a higher room for your next visit.

We are eager to provide the comfortable stay and pleasant experience to our guests, your valuable words would be the key to drive us sustainable and success.

Please notify us when you plan your next trip to Hong Kong and we will try our best to make your stay more pleasant and comfortable.

We look forward to having the pleasure of serving you in the near future.

Thank you,

Paul Lam
Hotel Manager
Xi Hotel

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 April 2013

We stayed there for 3 nights. Finding the place was a bit difficult especially for first timers. My cousin got lost for almost an hour, and no one can point him to the right direction.

But nonetheless, the hotel is nice, a bit small. They also have strong connection of WiFi. Bed was very comfortable.

The breakfast was nice,a lot of choices and served until 11am.

The staff were excellent and all the receptionists I met spoke very good English. The receptionist even taught us the fastest way to go to MTR.

Overall, we enjoyed the stay at the hotel very much! We would definitely visit there again!

Date of stay: November 2012
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank pinayads
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Paul L, General Manager at Xi Hotel, responded to this reviewResponded 8 April 2013

Dear Valued Guest,

Thank you for choosing Xi Hotel Hong Kong as your preferred choice of stay during your recent visit to Hong Kong and for taking the time to share your feedback on Tripadvisor.

We are delighted to receive your review, and especially pleased to read your kind words about our hotel service and breakfast. It is true for finding the place was a bit difficult especially for first timers. However, our location is very convenience.

We are eager to provide the comfortable stay and pleasant experience to our guests, your valuable words would be the key to drive us sustainable and success.

Please notify us when you plan your next trip to Hong Kong and we will try our best to make your stay more pleasant and comfortable.

We look forward to having the pleasure of serving you in the near future.

Thank you,

Paul Lam
Hotel Manager
Xi Hotel

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 April 2013

Stayed at Minden End March 2013...Booked 2 rooms...one for my parents and another we stayed with our 2 kids (4yr and 1yr old)...a comfortable cot was provided...the hotel room was small but it's normal in HK hotels..in fact this was slightly larger than the ones we previously stayed.

The room was very clean which is important coz we have kids..nice touch to everything: free mineral water everyday, charger for ipod/phone, quick service when we request for more towel/ iron, etc...friendly staff.

My parents loved the breakfast area. Breakfast was sufficient...coz a heavy spread would also mean spending more time eating and not going out early to explore. The pastries were fresh and delicious, so was the coffee...we initally thought that the location of the MTR would be far and will need a bit of walk to Nathan road..we were wrong, coz everything just a few minutes away...K11 mall is nearby...Bricklanes cafe and Fat Angelo - these 2 restaurants nearby are good too..

Date of stay: March 2013
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Foong_13
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Paul L, General Manager at Xi Hotel, responded to this reviewResponded 8 April 2013

Dear Valued Guest,

Thank you for choosing Xi Hotel Hong Kong as your preferred choice of stay during your recent visit to Hong Kong and for taking the time to share your feedback on Tripadvisor.

We are delighted to receive your review, and especially pleased to read your kind words about our hotel service,location and breakfase.

We have noted your constructive feedback on hot water supply and appropriate actions have been taken by our Engineering Department to check water heater in all guest rooms. We will make every effort to seek continuous improvement in serving our customers satisfactorily. Moreover, please note we could provide baby cot for children under age of 2 for free.

We are eager to provide the comfortable stay and pleasant experience to our guests, your valuable words would be the key to drive us sustainable and success.

Please notify us when you plan your next trip to Hong Kong and we will try our best to make your stay more pleasant and comfortable.

We look forward to having the pleasure of serving you in the near future.

Thank you,

Paul Lam
Hotel Manager
Xi Hotel

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 April 2013

We had left a large hotel where we'd been in a conference. Had booked the Xi on line so we were not 100% sure. Great surprise. Room was small but very clean, comfortable bed and clean bathroom. Great price and ideal location as walking distance from Nathan Road (so many shops!), the ferry, restaurants and more. Breakfast was included and ideal. Staff were very accommodating, & caring. We felt very safe leaving our luggage there whilst we went on a 4 day trip to China. Returned and felt like we were going home...Would stay then again for sure..

Room tip: Rooms higher up are quieter but when we stayed lower down on the first trip it was still ok.
Date of stay: March 2013
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Trish_Edwards_47
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Paul L, General Manager at Xi Hotel, responded to this reviewResponded 8 April 2013

Dear Valued Guest,

Thank you for choosing Xi Hotel Hong Kong as your preferred choice of stay during your recent visit to Hong Kong and for taking the time to share your feedback on Tripadvisor.

We are delighted to receive your review, and especially pleased to read your kind words about our hotel staff service and location.

We are eager to provide the comfortable stay and pleasant experience to our guests, your valuable words would be the key to drive us sustainable and success.

Please notify us when you plan your next trip to Hong Kong and we will try our best to make your stay more pleasant and comfortable.

We look forward to having the pleasure of serving you in the near future.

Thank you,

Paul Lam
Hotel Manager
Xi Hotel

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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