stayed on the 5 november 2011.
Flooding occurs in toilet within first day of stay. We then made a complaint to reception asking for maintenance but however nothing was done. Our luggage was soaked wet and hotel did nothing to compensate our belongings due to hotel's negligence. Since there's flooding in the toilet, the least they can do for us is to offer for a change of rooms. We have to ask from them personally instead!
They gave us keys for the upper floor and that was it. No assistance with the luggage, no apologies. NOTHING.
They treat it as a matter of fact that either we stay or we go.
With the service they portrayed in our recent trip, it was a nightmare for our stay.
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