I always travel this period of the year with my husband and my 15 years old boy to different countries . this time I decided to go to israel and jordan. I usually look for a hotel in tripadvisor and friends recomendations . that`s why I was worried :everybody says that a 5 star in israel is actually 1 star less . I confirm this except with dan panorama jerusalem hotel. we stayed first 4 days and it was a very pleasant stay.my room was big, very good bathroom and outstanding breakfast. 4 days later after my stay in jordan I came back to the same hotel but unfortunately at the reception a girl in a bad mood took a long time to make the check in, the room was not ready etc.. when I saw the room :very tiny , old carpets, old bathroom,medieval tv , I asked to change to another one, which they did but unfortunately the room was similar. the next morning I left at the reception an evaluation about the hotel (where I put my complaints) and to my surprise, half hour later the manager phoned me asking to meet him at the lobby. I meet him and he apologised for everything and changed immediately my family to a huge suite, with 2 huge lcd tv and so on. I am writing this especially to thanks this extremely kind manager called Baruch Spitzer. people like that makes a difference in a trip. not for the suite per se, but for the immediate feed back I`ve had and their wish to run a top hotel. now I can say :my stay in jerusalem was very special.
mweissbluth, Brasil