I cannot imagine what a hotel would have to do to get to number 2 or 1 on tripadvisor! We needed a hotel with good customer service and boy did we get it! We were planning to stay one night and use the hotel as a base for trips to ha long bay and Sapa. The hotel's service began before we arrived, with the lovely Kate checking if we needed anything and entering into lengthy email conversations about recommending a good cruise...so many tours around ha long bay that we wanted to get it right.....she recommended a selection, and by this point I would have trusted Kate with the safety of my first born child! Because there was a problem with our PayPal, she said "no problem, the charming will pay to reserve it and you can pay when you get here".....and by the way, would we like the hotel to store our luggage while we are on the boat, and when we get back what are our onward travel plans? Oh, you are going to Sapa? Well you will have a few hours in between arriving and going to the station....would you like to have a complimentary room and use it to shower and change in, of COURSE, free of charge? ....my goodness! cruise marvellous, used the complimentary room on return...."are you fine for money?" we explained that we needed to buy some more American dollars for our forthcoming trip to Laos, and blow me, if someone didn't beetle off to the Charming 1 to fetch their stock....changed at good rates. when we returned from Sapa at 5.00am, the Charming's taxi was there to meet us and take us to the airport ( booked four nights previously)....the manager greeted us at the door early in the morning, oversaw the transfer of luggage and wished us on our way.
What else can I say? When you arrive, they all come out to meet you, bellboys and reception staff, with welcoming smiles. The bathroom is wonderful, with fresh rosebuds in little dishes....but it's the service that is exceptional.
Thank You Hotel Charming 2 , you live up to your name.
- Official Description (provided by the hotel):
- A brand new hotel that features 40 luxurious rooms and suites, We offer convenience to our guests by providing modern elevators, restaurants, and other great amenities you can expect from a 3.5 star hotel. Offering fantastic value of money, it is located right in Hanoi Old Quarter, approximately about 5 minutes' walk from Hoan Kiem Lake and the popular Thang Long Water Puppet Show. Indeed, in close proximity to the excellent attractions, We also offer air conditioned rooms, inside room computer and internet, desk, minibar and a balcony in certain rooms. A convenient place of stay, it is a good choice. The Charming 2 Hotel (Add: 31 Hang Ga, Hoan Kiem, Hanoi ) - located in the center of Hanoi Old Quarter, just 5 minute walk to Hoan Kiem Lake. ... more less
- Reservation Options:
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