This hotel could be great. The location is just about perfect: Off the main road enough to be quiet, but not enough to matter in terms of location. Asok BTS station is a two minute walk. There are many good restaurants in the area. The hotel is very convenient to the shopping and nightlife on Sukhumvit road, yet far enough to let you get away when you need some down time. The new Terminal 21 theme mall is almost right across the street! The employees are not overtly friendly, but not rude either. That's OK with me. However, I completely agree with the guy that said: "scratch the surface and it's not quite there, a few too many corners have been cut."
First and worst of all my room was full of mosquitos almost every night. You may get them one night, but the maids leave the door open when they clean and you begin the hunt anew the next day. I had to kill six at the very least each night and I never really got them all. Remember that we are talking about a room on the top floor of the hotel and the windows are not open. It is amazing that so many mosquitos find their way up the top floor. I've stayed in literally dozens of hotels in Bangkok and have never had this problem before. They need to do something about this issue, beginning with keeping the doors closed during cleaning until the problem can be controlled.
Second, the hotel needs a deep cleaning/maintenance schedule for the rooms. Sure, they clean the bathroom, make the bed and mop every day. But there was a lot of dust on shelves and around the air conditioning vents. The drapes need to be cleaned. There was black mold under the caulking all around the bathroom--caulking needs to be replaced periodically. The Pergo flooring is in bad condition in certain rooms and needs to be replaced. These are ongoing maintenance issues that need to be addressed.
Third, the water temperature was not easy to regulate and the pressure was too low. I also ran completely out of hot water one day at about 6PM (when I finally got towels, see below) after showering for one minute.
Fourth, and this is a bit odd, the hotel does not have enough towels. On each day of my stay the maids took the towels to wash and brought them back hours later. It was as if they only have one set of towels per room. I asked if I could get ONE to take a shower--sorry, none available was the answer. A hotel with NO towels? This is incredibly inconvenient when you want to take a shower in the afternoon--or on arrival for that matter.
If there was a 2.5 rating, I would use that, but I am rounding up to 3. That said, if (and only if) things improved, I would stay here again, but I might wait a year and see what happens.
Transient issue: There is a hideous cat that screams randomly on the X01/X02 side of the building. I...
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